Patient Advocate - Full Time - 1st Shift - Military Veterans
at Dayton Children's Hospital
Under the general supervision and close collaboration with the Manager of Patient Relations & Family Experience, the Patient Advocate is the link between patients, families, and the hospital. They work to resolve problems and function as mediators between the patient, families, and Dayton Children's team members. They will function as an expert in de-escalation and crisis intervention to resolve conflict and acts as the administrative liaison for complaints and grievances. Advocate is responsible for managing complaint and grievance cases in a manner that is timely and in accordance with all Dayton Children's policies and procedures, CMS regulations, ODH regulation and Joint Commission guidelines. Advocate will be proficient in RL6 the complaint and grievance system and manage all cases in RL6 .
The Advocate possesses strong verbal and written communication skills and facilitates communication between patients, parents/guardians, families, visitors, medical team, and all other DCH staff. The Advocate is proficient in Epic and strong understanding of medical terminology. The Advocate will round on units and families in assigned areas. Builds relationships with all departments and team members throughout the organization. The Advocate will be able to proactively identify issues and prevent issues from becoming complaints/grievances. They are knowledgeable about patient rights and responsibilities and will provide assessment, intervention, tracking, reporting, and follow-up related to patient and family concerns. Serves as a role model and mentor to staff on how to manage family interactions and conflict resolution. The Advocate can provide emotional support, assist in meeting non-medical needs of families, and connect them to the right resources to increase patient/parent experience, and reduce stress. Supports patient safety by adhering to all infection control policies and safety guidelines. May be on-call as a resource and may have to travel to all Dayton Children's facilities, if needed.
Shift: Monday - Friday, no weekends
Dayton, OH
Dayton Children's Hospital is the only facility in the region devoted to the health, safety and information needs of children and their families. Dayton Children's is staffed by pediatricians, pediatric specialists and clinical staff with special training and experience in caring for children. In addition, everything from room decor to life-saving equipment in is designed with the comfort of children in mind. As a regional referral center, Dayton Children's draws patients from a 20-county area that includes Ohio and eastern Indiana. Dayton Children's affiliation with Wright State University School of Medicine and accreditation by the Joint Commission on Accreditation of Healthcare Organizations ensures young patients the finest pediatric care available. Dayton Children's staff of over 200 physicians and residents includes primary care pediatricians as well as subspecialists in over 35 areas of pediatric medicine. Working as a team with the medical staff are more than 3500 employees and volunteers who share a commitment to quality care no matter what their specific titles or duties.