Image Support Specialist - Temporary - Military Veterans

SUMMARY

Under general supervision, performs basic to advanced NIS keying functions and transactions while performing expectations.

ESSENTIAL FUNCTIONS

• Maintains confidentiality of CDS Global and its client's proprietary information.
• Performs basic along with advanced NIS keying functions including, but not limited to: Forms ID keying, Recon Keying, List Keying, Data Entry/Heads Up, Verify, Reject Review and Batch Setup.
• Performs quality checks on various keying states to ensure proper data points are gathered for both Onshore and Offshore clients.
• Generates reject reports, locate batches, pull rejected items from batch.
• Document and analyze data for process improvements, detecting trends, and audit reporting for both internal and external sources.
• Performs account lookup or data entry on client system of record (3rd party system).
• Utilizes NIS batch editor to select complex batches and key with a high level of quality.
• Works with general supervision while performing expectations.
• Handles transactions that deviate from the usual procedures and standard processing.
• Displays sense of urgency with job responsibilities.
• Adheres to work schedule and attendance policies.
• Reacts professionally to changes while remaining productive.
• Works in a fast paced, flexible, team environment.
• Treats colleagues with respect; communicates with honesty and transparency, candor and directness.
• Works in a cooperative and professional manner, with all levels of employees, vendors and/or clients in a team-oriented environment.
• Adheres to work schedule and attendance policies.
• Reports to work station as directed by management.
• Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures.
• Follows CDS Global ergonomic and safety policies.

EDUCATION AND/OR CERTIFICATION, SKILLS AND LICENSING

High school diploma or equivalent preferred.

Six months or more of successful CDS Global experience in a data capture department.

Intermediate verbal and written English communication skills Successful experience to maintain performance expectations consistently.

Basic math skills.

Intermediate PC knowledge and skills (know how to navigate online, understand simple PC terms/jargon).

Working knowledge and skills to use job aids and a defined set of methods or operations processes while adhering to quality guidelines.

Above average attention to detail skills.

Above average accuracy and quality of work.

Advanced problem-solving skills.

Minimum typing skills requirement: 35 WPM.

10key skills preferred.

Salary

• Base wage = $14.50/hour

Hours can be worked Monday-Friday 7am-4pm

Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global's diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.

EOE, including disability/vets
Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.