Business Operations Regional Support Specialist - Spectrum Reach - Military Veterans
at Spectrum
Spectrum Reach helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms. Spectrum Reach operates in multiple states and local markets that can reach over 27 million households by creating scalable advertising and marketing services driven by data insights and award-winning creative services.
** Please note this position will be required to work 10am - 7pm **
The Business Operations Regional Support Specialist is responsible for client onboarding and compliance, credit risk assessment, accurate account setup and management, campaign order management, and Tier 1 client support.
ESSENTIAL FUNCTIONS OF THE POSITION
- Client Onboarding
- Ensure we have received the required Spectrum Reach onboarding documentation, including acceptance of the Spectrum Reach Advertising Terms & Conditions
- Perform credit risk assessments for all clients requesting to pay after delivery of services, to mitigate bad debt
- Account Setup & Maintenance
- Comprehensive, accurate, and aligned setup in all Spectrum Reach Systems (Salesforce, Pilot, AOS, XGLinear, SAP)
- A complete understanding of our systems and the connectivity between them to ensure all account updates/changes are carried through each system to prevent any disruptions to delivery of ads and billing.
- Campaign Order Management
- Ensuring orders are processed timely according to set deadlines
- Ensuring we are provided legally binding contracts for ad campaigns between our clients and Spectrum Reach
- Tier 1 Internal and External Client Support: Fielding inbound inquiries from internal and external clients, using resources to answer questions, resolve issues, and/or know who to route them to for full resolution.
- Hotline (phone)
- Salesforce Cases
- Salesforce Account Requests
- Webex
- Client Portal
REQUIRED QUALIFICATIONS
- Analytical, critical thinking to navigate making informed credit risk decisions and multiple systems
- Ability to effectively organize and prioritize
- Provide strong customer service to clients and sales teams across the footprint
- Ability to work collaboratively and independently; highly motivated and detail-oriented
- Ability to work under pressure and meet deadlines
- Ability to demonstrate superb follow through
- Proficient in Microsoft applications
PREFERRED QUALIFICATIONS
- Ability to communicate orally and in writing in a clear, straightforward and professional manner
- Familiarity with the advertising industry
EDUCATION
Bachelor’s degree in Marketing, Communications, Business, or related field or equivalent experience
FGN135 2024-35755 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Charlotte, NC
At Spectrum, we take pride in being named one of Forbes’ Best Employers for Veterans. Almost one in ten employees at Spectrum have a relationship with the U.S. Military in a wide variety of careers across our 41-state footprint. Our connection to transitioning service members, veterans, guard, and reservists, as well as members of the military spouse community, is strong.
We do this through a broad range of efforts to recruit, train, and retain veterans and military spouses including:
· Nationally Certified Broadband Field Technician Apprenticeship Program: This post-hire opportunity allows eligible Veterans to receive GI Bill Benefits in addition to their Compensation and Benefits.
· Partnerships with the following: Military bases and veterans' organizations, Hiring our Heroes, Centurion Military Alliance, Wounded Warrior Project, Paralyzed Veterans of America and Military Spouse Employment Partnership.
· Veteran-focused Business Resource Group: This group assembles veteran employees who have shared characteristics and life experiences with a focus on professional development and recruiting talent.
· Plus, we have a dedicated Military Talent Attraction Team.
We aim to foster an inclusive culture and workplace where each and every person is empowered to bring their best ideas, helping us better serve our customers and make an impact in our communities. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Some of our top career opportunities include:
· Human Resources
· Project Management
· Network Engineering
· Physical Security
· Customer Service/Contact Center
· Field Technician
· Sales
· Summer Intern (Active Students, Rising Jr. or above)
Here, employees don't just have jobs, they build careers. We hope that you will consider all that Spectrum has to offer. To learn more about some of the ways that we invest in our employees, visit our compensation and benefits page: jobs.spectrum.com/total-rewards
You can also visit our dedicated Military Careers Page today to find support and resources that are specific to the military community and a list of our current openings at Spectrum: jobs.spectrum.com/military-recruiting
Spectrum, owned by Charter Communications, Inc., is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.