Customer Success Manager - Military Veterans

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Quadient helps companies to make meaningful connections with their customers - through better, faster communications. Joining us is your chance to work for a recognized industry leader - we work at the forefront of Mail, Lockers and Digital. Every year, we power more than two trillion connections.

This is a place where everyone communicates, collaborates and creates collectively - in a community that cares. Whatever your role, your voice will be heard, and your input welcomed in shaping the way we think and work. The environment of flexibility and choice recognizes your needs as an individual - to promote wellbeing inside and outside work.

Your role in our future

Join our dynamic, fast-paced remote team as a Customer Success Manager, where you'll play a pivotal role in enhancing our customer experience. Your impact will drive adoption, satisfaction, and long-term success for our customers.

• Manage a portfolio of customers, building relationships to ensure adoption and desired outcomes.
• Deliver exceptional experiences across all stages of the customer journey.
• Serve as the voice of the customer, collaborating with Field Service, IT, Engineering, Accounting, Operations, and Customer Relations.
• Lead projects aimed at improving the customer experience.
• Identify recurring issues, escalate priorities, and advocate for solutions to reduce friction and boost satisfaction.
• Act as a resource for escalations, responding promptly and effectively to customer inquiries and issues.
• Collaborate with the sales team to identify and develop upsell opportunities.
• Foster strong partnerships with internal teams and stakeholders.
• Meet Key Performance Indicators (KPIs) and Main Business Objectives (MBOs).

Your profile

• Exceptional organizational skills with the ability to multitask and adapt to shifting priorities.
• Strong interpersonal and communication skills to engage effectively with diverse stakeholders.
• 2+ years in a customer success or customer-facing role.
• College degree preferred or equivalent experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Salesforce CRM is a plus.

Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Turn your passion into performance. Apply now.

This position has a salary range of:
$45,500.00 - $68,300.00
Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

This includes being an Affirmative Action Employer in the United States.

People. Connected.