VP Customer Solutions - Remote - Military Veterans
at CRH
Job ID: 493643
Ash Grove Cement, a CRH company, provides Portland and masonry cements to help build the foundation and infrastructure for the world around us. We ship millions of tons of cement from our plants and network of terminals located across North America. When you work for Ash Grove, you are connecting to something bigger. We stand together to reinvent the way our world is built. Join our team and help Ash Grove build America.
At Ash Grove Cement, people are our first priority. We offer a complete benefits package and opportunities for your continued growth and development!
Summary:
The Vice President of Customer Solutions is a leadership role responsible for developing and implementing strategies to enhance customer satisfaction, drive growth, and ensure seamless solutions for customers within the cement industry. This role involves close collaboration with various departments, including sales, operations, and Sapphire Americas, to achieve business objectives.
What you’ll be contributing:
- Promote and follow all plant safety guidelines.
- Develop and execute a comprehensive customer solutions strategy aligned with the overall business goals of the cement company.
- Identify market trends, customer needs, and competitive landscape to drive continuous improvement in customer solutions.
- Understand future supply scarcity to develop products that will meet the needs of the customer and the growth ambitions of the company.
- Develop a go-to-market strategy for our evolving product portfolio that will create customer stickiness.
- Work with commercial teams to foster and maintain strong relationships with key customers, understanding their requirements for the future with tightening the supply of SCMs and CO2 reduction ambitions.
- Ensuring the delivery of high-quality solutions that add additional value for our customers and the company.
- In collaboration with the solutions team, work with Sapphire Americas and operations to develop unique products that will meet the needs of customers based on innovative technologies and SCM availability in the respective markets.
- Work closely with each department to ensure the seamless execution of new innovative technologies that create new solutions and products that meet customer's needs.
- Build and lead a high-performing customer solutions team, providing direction, coaching, and support to ensure team members excel in their roles.
- Need to be able to influence internally and externally to drive the change needed to meet customer's needs and company goals.
- Foster a customer-centric culture within the team and across the organization.
- Establish and monitor key performance indicators (KPIs) creating new products that will be accepted up and down the value chain.
- Analyze data to make informed decisions, implement improvements, and ensure the team meets or exceeds performance targets.
- Drive innovation in customer solutions, exploring new technologies, methodologies, and industry best practices.
- Implement continuous improvement initiatives to enhance the efficiency and effectiveness of customer solutions processes.
- Develop and manage the budget for the customer solutions department, optimizing resource allocation to achieve strategic objectives.
- Additional duties as assigned by supervisor.
To succeed in this position, you will need:
- Ability to read, write, and understand warning labels, instructions, signs, etc
- Minimum Bachelor's Degree in business administration, engineering, or a related field.
- MBA or Master's Degree in business administration, engineering, or a related field. (Preferred)
- Minimum 7 years of experience with a proven track record of successful customer solutions management and revenue growth.
- Extensive experience in a leadership role with proven experience in driving change and improving team performance
- Strong collaboration skills, ability to work across different business functions
- Strong analytical, strategic planning, and decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to lead and inspire a diverse team.
- Experience in process mapping and redesign and organization effectiveness
- Domestic travel up to 50%.
What’s next for you?
We provide stability and advancement opportunities across North America. Use our tuition reimbursement program to help you meet your career goals.
The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive. The physical demands, working environment, and other conditions of employment listed in this document are representative of but are not intended to provide an exhaustive list of the requirements for positions in this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
If you live in or are applying for a position in the following locations: Alabama, California, Colorado, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Missouri (Kansas City only), Nevada, New Jersey, New York, Ohio (Cincinnati, Columbus, and Toledo only), Oregon, Pennsylvania (Philadelphia only, Puerto Rico, Rhode Island, Vermont, Washington State you should NOT answer the salary question below. Please enter “N/A” in the text box.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Ash Grove Cement, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Overland Park, KS
CRH is the leading building materials business in North America and the world. Our global footprint spans 29 countries, employing 73,000 people at over 3,155 operating locations, serving customers across the entire building materials spectrum.
What do we do?
CRH manufactures and supplies a range of building materials, products and innovative solutions for the construction industry. From primary materials that we extract, process and supply, to products that are highly engineered and high-value-added, CRH is uniquely positioned to address evolving trends in global construction markets. Our products can be found throughout the built environment from major public infrastructure to commercial buildings and residential structures.
CRH Values
- People are our priority. We build enduring relationships and we care for each other 's safety and well-being.
- Character is our strength. We do what we say we live by our word and we collaborate to deliver as one team.
- Performance and our commitment. We achieve impact globally through local delivery entrepreneurial Dr. and environmental stewardship.
- Innovation is our way forward. We strive to shape the next generation of sustainable building materials and solutions.
To deliver solutions across multiple product lines CRH is structured into two Divisions:
CRH Europe and CRH Americas
CRH Americas encompasses our America's materials businesses, Architectural Products, and infrastructure products in North America.
Americas Materials : Aggregates, asphalt, cement, ready mix concrete, paving & construction services.
Architectural Products : Residential and commercial outdoor space solutions
Infrastructure Products : Infrastructure solutions for water, energy, telecom, and transportation.
Our products are everywhere you live go and work.
We build sustainable communities to connect you to the people places and things that matter.
- Infastructure : From bridges and highways to communications and utilities, we provide the infrastructure that keeps you connected and protected.
- Commercial : From sky scrapers to stadiums, we provide interior and exterior solutions to create the beautiful, functional buildings where you work, shop and play.
- Residential : From pavers for your driveway to mulch for your backyard, we provide the function you need with the aesthetics you want.
Americas Materials
We are North America’s leading supplier of asphalt, aggregates, cement, ready mixed concrete, and paving and construction services.
#1 Asphalt producer & Paver
#1 Aggregates Producer
#2 Ready Mixed Concrete Producer
#3 Cement for Production
www.crhamericas.com
A leader in our industry committed to safety and customer service.
CRH is the leading vertically integrated supplier of asphalt, aggregates, cement, ready mixed concrete, and paving and construction services in North America. Our 28,300 employees at 1,605 operating locations provide our customers with top-quality, innovative products and services.
As one of the world’s leading building products and materials companies, CRH combines the flexibility, speed and in-depth market knowledge of local businesses with the buying power, shared expertise and operational excellence of a national network.
Architectural Products
We are North America’s leading manufacturer of concrete building and hardscape products.
#1 Masonry Manufacturer
#1 Hardscapes Manufacturer
#2 Dry-mix concrete and Lawn & Garden
www.oldcastleapg.com
Our Architectural Products cover a wide spectrum of applications – from the structural masonry, used in erecting cityscapes and urban centers, to the finishing touches of a backyard oasis.
For more than 30 years, our brands, including Belgard, Sakrete, Echelon, Jolly Gardener and Amerimix, have set the standard for design, technical acumen and thought leadership in their related categories – helping consumers, design and landscape professionals craft their vision from concept to installation.
Pavers, patio slabs, stone veneer, retaining walls, architectural block, composite decking, dry mix concrete, fertilizers and mulches are but a few categories where Oldcastle APG leads the marketplace. Our customers are serviced through a network of over 180 facilities.
Infrastructure Products
Building infrastructure for today and the future.
www.oldcastleinfrastructure.com
Oldcastle Infrastructure is a leading provider of engineered building product solutions and services for North American Infrastructure projects.
We are the number one provider of concrete utility products for the telecommunication, stormwater infrastructure and energy markets in North America, and we are the leading manufacturer of structural precast elements, primarily for transportation applications and modular building systems.
We offer more than 16,000 pipe, precast, storm water, enclosure, and building accessory products. Everything we make is designed to connect communities and improve how the world works.