SVP, Underwriting Center Lead (DT) - Military Veterans

Join us on our digital-first journey and join the magic that is happening right now at Chubb. Our teams are innovating, iterating, and solving customer problems at a rapid pace. We are building upon our strength of delivering superior coverage and customer experience by leading the modernization of what insurance does and how we deliver it in a digital way. This means technology is infused into the business and technology experts sit at the table with our insurance experts. This requires taking an engineers of everything mentality to deliver the world-class customer experience that sets Chubb apart from our competition. By being a part of the digital-first journey at Chubb, you will be a transformer at the forefront of driving change in a multidisciplinary squad. Here is how some of our current transformers are describing how they feel about their experience in our squads: invigorated, heard, motivated, supported, and valued.

Want to know more about how you can be a part of the magic? Here's what we're looking for.

As our SVP, Underwriting Center Lead, you will be responsible for the execution of P&C Underwriting Center strategies to achieve growth, profit, and service goals through effective day-to-day management of staff, underwriting processes, marketing, and internal partnerships. The Underwriting Center is responsible for managing a substantial part of Chubb's Commercial Insurance written premium with more than 200 employees under management. Your purview will also include our Wilmington, Delaware Multinational Business. Reporting directly to the EVP, North America Underwriting Operations and Head of Digital Engine, you will be responsible for ensuring business results, managing relevant relationships, staff development, and operational effectiveness inclusive of the following:

Strategy:

• Understanding the nuances, dynamics, and necessities of flow business
• Able to develop and implement strategic plans within the framework of the UW Centers and in synchronization with the CI Field to meet overall business objectives
• Able to conceptualize and design end state, to enlist key stakeholders, to make directional decisions, and to lead successful execution
• Able to utilize digital capabilities to improve production throughput and to generate capacity
• Tendency to proactively understand constraints and seek enablers and solutions in order to protect business interest
• Ability to develop and implement strategies aiming to create an industry-best Center solution and to promote a unique Center identity

• Promote a culture of ownership and accountability and influence the organization to consistently look for opportunities to identify and close gaps
• Propensity to make fact-based decisions and a constant outlook to bring objectivity where anecdotal has been the norm
• Accustomed to and promoting a culture of transparency and communication throughout the organization
• Drive to forge and maintain relationships based on trust and mutual information exchange with Field leaders, product leads, and distribution; based on a position of value add and proactive posture (not just executing on marching orders)
• Able to attract, recruit, develop, and motivate a team of leaders to manage critical business functions
• Able to comprehend the concept and to develop a "team of regional teams" by providing vision, strategy, and tactical coaching

• Desire to champion and sponsor transformational agendas where business architecture and process optimization are utilized to ensure relevancy in a changing business environment
• Able to initiate and synchronize process and technology improvement plans with other key constituents within the business value chain. Able to identify technology gaps and promote solutions
• Able to devise remedial actions for any identified issues and conduct crisis management when necessary

• Able to work with internal and external teams to achieve region and branch new business production, rate, and retention goals
• Promote collaboration when building initial strategy and if need be to course correct with IP and Line of Business leads to ensure book profitability
• Proactively participate in the decision-making process by providing value add information (i.e., elasticity studies, rate and retention scorecards, etc.)

• At least 10 years of underwriting and branch operations experience as a Senior Level Center or Branch Manager, Field or Home Office Commercial Underwriting Manager within Commercial Insurance is strongly preferred


• Strong leadership skills with a track record of success in leading, coaching, and developing underwriting talent. Particular emphasis is placed on the proven ability to collaborate with regional managers, product, underwriting, operations, marketing, human resources, and home office managers to identify priorities and execute strategies to achieve Commercial Insurance goals


• Demonstrated experience managing producer and agency relationships, developing and managing a cohesive multi-territory marketing strategy; and a broad understanding of industry issues, products, appetites, distribution, regulatory oversight, and compliance.


• Comprehensive technical underwriting expertise, including proven skills in strategically managing commercial property and casualty issues


• Strong relationships with both U.S. Field Commercial Insurance and IP/LOB managers are critical to success


• Ability to drive profitable growth results including retention of a high percentage of our client base and build internal and external partnerships that seamlessly support the Commercial Insurance regional strategies


• Proven ability to execute on Commercial Insurance product strategies through a deep understanding of the underwriting process and by ensuring a profitable mix of business, leveraging high margin segments, implementing aggressive pricing strategies, and disengaging from unprofitable lines/classes of business


• Assure the maintenance of underwriting integrity through education and an effective self-audit process


• Experience in developing, implementing, and continuously improving key processes to improve underwriting productivity and efficiency. Credibility with product managers is important to ensure the success of underwriting process improvements


• Strong underwriting book management skills to ensure the ability to identify key attributes of the underwriting center's book that presents opportunities for us to further streamline our underwriting process in other segments of the commercial book; additionally, proven ability to spot negative trends and implement the necessary corrective actions


• Strong emphasis on the integration of account rounding Commercial Insurance products across all industry practices