Lobby Concierge - Military Veterans
at Loews Hotels
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Job Specific
- Greets guests in a warm, friendly, and professional manner
- Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
- Familiar with local dining, shopping, and entertainment offerings
- Is completely conversant in all information in the Concierge Fact Book
- Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
- Becomes familiar with guest names and acknowledges them by name
- Serves each guest on a one-to-one basis with utmost courtesy
- Personalizes all services and anticipates guest requests whenever possible
- Makes dining, theater, tour, travel, and other arrangements for hotel guests
- Assists guests with transportation needs
- Arranges childcare
- Presents guest orientation sessions for new arrivals
- Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
- Works closely with in-house vendors to satisfy guest entertainment needs
- Constantly displays outstanding communication and guest relations skills
- Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors both in face to face discussions and over the telephone
- Answers telephone in accordance with Loews Hotels standards
- Takes a proactive role in providing assistance in the hotel lobby
- Provides tours of the hotel, displaying extensive familiarity with its history and interior décor
- Maintains inventory of local maps and brochures
- Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
- Retrieves guest messages from computer
- Sets up and disassembles the morning and evening concierge service
- Conducts Random Guest Survey Calls in accordance with hotel policy
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Miami Beach, FL
Loews Hotels & Co was founded in 1946 and continues to own and operate hotels and resorts in the United States and Canada. Headquartered in New York City, hotel destinations include Annapolis, Atlanta, Boston, Chicago, Chicago O'Hare, Hollywood, Miami Beach, Minneapolis, Montreal, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, San Francisco, Santa Monica, Seattle, and Tucson Loews Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L). WHO WE ARE: We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun. EQUAL EMPLOYMENT OPPORTUNITY Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.