Senior Client Associate - Officer - Military Veterans
at Flagstar
Job Description Summary:
Provides personalized banking services to financial institution customers.
Job Description:
Analyzes client issues and researches to respond accordingly; may coordinate with other departments as needed.
Will market/cross-sell other products and services as appropriate to customer needs.
Handles all operational issues on team, including audit request and reviews.
Responsible for reconciliation of general ledgers, and ensuring compliance with wire transfers policies and requirements.
Reviews various reports including new account reports, check fraud, significant activity, significant change, large deposit, detailed transaction report and month-end reports.
Respond to client issues with basic bank products and more complex products such as Cash Management and commercial loans.
May conduct client visits, either with another team member or alone.
May make risk-based decisions pertaining to client transactions.
May handle decisions on overdrafts, up to credit authority.
Responds to client inquiries and requests regarding accounts.
Job Requirements
High school diploma or general education degree (GED)
Minimum 5 years related banking experience in a similar role
Banking experience in a commercial bank environment
Financial products, services, compliance, KYC-AML
Strong interpersonal and customer service skills
Ability to make independent decisions and manage time effectively
#LI-Onsite
#LI-LM1
New York, NY
On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company. Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York, with regional headquarters in Troy, Michigan. The combined company has assets of nearly $90 billion.
Together, we operate almost 390 branches across 10 states, including strong footholds in the Northeast and Midwest with exposure to high growth markets in the Southeast and on the West Coast. Its Flagstar Mortgage Division operates a national residential mortgage business through more than 80 retail home lending offices and a wholesale network of 3,000 third-party mortgage originators. We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve.
Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities.