ServiceNow Administrator | Grinnell College - Military Veterans
at HERC - Central Midwest
ABOUT GRINNELL COLLEGE
Grinnell College is a private liberal arts college located in Grinnell, Iowa, and is ranked #11 on the U.S. News and World Reports list of Best National Liberal Arts Colleges.
Grinnell College is a top-ranked Liberal Arts institution that values diversity, equity, inclusion, social justice, intellectual freedom, and social responsibility. We seek candidates who align with these values and have the ability and desire to advance our values and belonging within our community and the communities we engage. Ideal candidates will be prepared to collaborate and contribute to the mission and values of the college across all constituencies.
POSITION SUMMARY
The ServiceNow Administrator involves the daily oversight, setup, and continual upkeep of the platform. Responsibilities encompass supporting various processes, including Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal, and other service modules.
Beyond support duties, the ServiceNow Administrator engages in design and implementation activities such as gathering requirements, configuring settings, integrating components, and conducting testing. Collaborating with users, the Administrator contributes to the creation and modification of process workflows, reporting, and dashboards. Moreover, the role entails the development of knowledge, technical, and process documentation. Keeping abreast of new features and functionalities, the Administrator actively contributes to driving ongoing improvements.
Key Responsibilities
Platform administration
Implementation and integration
Documentation and communication
User support
Reporting and monitoring
Minimum Qualifications
Bachelors Degree from four-year college or university in Computer Science, Information Technology or a related discipline
Three years of ITSM platform development, configuration, and administration experience in an enterprise environment
Five years or more of relevant work experience
Flexibility required in schedule and ability and willingness to provide after-hours support when necessary
Excellent customer service and communication skills
Ability to write detailed documentation around processes, procedures, and day to day tasks
Ability to independently work on projects through completion
Maintain a high level of teamwork and communication across various IT and business groups
Champions Diversity, Equity, and Inclusion
Preferred Qualifications
ITIL Foundations v4 certification
ServiceNow Certified System Administrator
Demonstrable knowledge of ServiceNow components such as Incident/Problem/Change Management, Asset Management, CMDB, Knowledge, Release Management, etc
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features required
Grinnell, IA
The Central Midwest Higher Education Recruitment Consortium (CMW-HERC) is part of a national nonprofit network of higher education and affiliated employers, committed to institutional collaboration, creating diverse workplaces, and assisting dual career couples. Our region covers the States of Iowa, Nebraska & Western Illinois.
Searching for a job in higher education?
We offer opportunities for everyone; teachers and researchers, health care professionals, skilled tradespeople, and many, many more, in an environment that values the unique experiences and perspectives each of us bring.
Set up your job seeker account today at: http://www.hercjobs.org