Channel Manager/Senior Channel Manager - Military Veterans
at Constellation Energy
COMPANY OVERVIEW
As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as we lead energy, together.
TOTAL REWARDS
Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.
PLEASE NOTE: This role can be filled at either the Channel Manager or Senior Channel Manager level. Please see below for compensation details.
TRAVEL: This role requires travel up to 50%
Channel Manager expected salary range of $95,400 to $106,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Senior Channel Manager expected salary range of $111,600 to $124,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Channel Manager PRIMARY PURPOSE OF POSITION
The Channel Manager will report to the Manager. They will be responsible for the development and execution of sales campaigns, resource planning, and partner relationships that optimize sales effectiveness and profitability for the sales channel. The individual will cultivate strategic partnerships with our sales vendors and agents to develop a best-in-class sales experience for customers while maximizing product relationships and achieving our acquisition and renewal sales goals. In addition to managing the day-to-day sales activity with our vendor partners, the Channel Manager will also be responsible for coordinating cross functional support internally with operations, marketing, pricing, legal, regulatory, etc. They will leverage campaign metrics, reporting, as well as feedback from partners, agents, and customers to gain insights and enable data-driven decisions for continuous improvement and innovation related to product positioning, product development, marketing activity, etc.
Senior Channel Manager PRIMARY PURPOSE OF POSITION
The Senior Channel Manager will report to the Senior Manager. They will be responsible for the development and execution of sales campaigns, resource planning, and partner relationships that optimize sales effectiveness and profitability for the sales channel. The individual will cultivate strategic partnerships with our sales vendors and agents to develop a best-in-class sales experience for customers while maximizing product relationships and achieving our acquisition and renewal sales goals. In addition to managing the day-to-day sales activity with our vendor partners, the Channel Manager will also be responsible for coordinating cross functional support internally with operations, marketing, pricing, legal, regulatory, etc. They will leverage campaign metrics, reporting, as well as feedback from partners, agents, and customers to gain insights and enable data-driven decisions for continuous improvement and innovation related to product positioning, product development, marketing activity, etc.
Channel Manager PRIMARY DUTIES AND ACCOUNTABILITIES
- Call monitoring and sales script preparation as well as coaching of sales vendors and agents
- Develop, implement and refine sales playbook that provides clear direction on product positioning and value proposition for optimizing sales conversion rates and maximizing product relationships with our customers through upsell and cross sell efforts.
- Deliver high quality enrollments and best in class customer experience. Develop, track and evaluate quality and compliance measures implementing and improving upon best practices to ensure vendor partners align with our values, ethics and compliance culture
- Manage and prepare all relevant channel analytics including but not limited to, CTA, cost per kWh, variable and fixed expense related to the channel
- Provide general support to the Channel Managers for both Residential and Commercial Telesales including but not limited to:
• Coordinate customer issue resolution with the customer care, the customer directly and any other functional group
• Trouble shooting and reporting system issues
• Investigate Negative Margin deals for Commercial
• Facilitate Transfer Requests
• Attend Partner Office Hours
• Review Partner Status report and escalate as necessary
- Assist in the management, development and implementation of strategic sales plans and budgets with current Sales Vendors.
- Develop, implement, and refine sales playbook that provides clear direction on product positioning and value proposition for optimizing sales conversion rates and maximizing product relationships with our customers through upsell and cross sell efforts.
- Monitoring and coaching of sales vendors and agents on execution against Sales Playbook.
- Deliver high quality enrollments and best in class customer experience. Develop, track and evaluate quality and compliance measures implementing and improving upon best practices to ensure vendor partners align with our values, ethics and compliance culture.
- Provide tactical sales support relative to lead lists, price matrices, price plans and sales scripts and trainings.
- Partner with cross-functional stakeholders including IT, Pricing, Legal, Regulatory, Operations, Marketing, etc. to effectively execute sales campaigns that achieve our sales and profitability goals
- Manage and prepare all relevant channel analytics including but not limited to, CTA, cost per kWh, variable and fixed expense related to the channel.
- Ensure that all commission and fixed fee charge are paid according to the terms of the respective Vendor Purchase Orders.
- Work with the lead list providers to ensure that all Vendors have leads to maximize our acquisition and renewal conversion and sales targets
Channel Manager MINIMUM QUALIFICATIONS
- At least 5 years experience in energy (electricity and/or natural gas) markets with emphasis in sales or sales support.
- Self starter with a sense of urgency & proactive attitude.
- Ability to formulate and execute sales strategies.
- Excellent organizational and project management skills. Ability to prioritize and manage multiple initiatives at once.
- Outstanding communication skills and adept at speaking to customers and channel partners.
- The position requires a self-motivated individual willing to take on a broad range of responsibilities and make decisions in a manner consistent with Constellation Energy values.
- Proficient in Microsoft suite of products (word, outlook, excel, power point) with an emphasis on Excel
Senior Channel Manager MINIMUM QUALIFICATIONS
- At least 7 years experience in energy (electricity and/or natural gas) markets with emphasis in sales or sales support.
- Self starter with a sense of urgency & proactive attitude.
- Ability to formulate and execute sales strategies.
- Excellent organizational and project management skills. Ability to prioritize and manage multiple initiatives at once.
- Outstanding communication skills and adept at speaking to customers and channel partners.
- The position requires a self-motivated individual willing to take on a broad range of responsibilities and make decisions in a manner consistent with Constellation Energy values.
- Proficient in Microsoft suite of products (word, outlook, excel, power point) with an emphasis on Exce
- Bachelor's degree or higher degree
- Experience with both electricity and natural gas
- Experience with SalesForce, Genesis, REPs, and QuoteWizard
- Bachelor's degree or higher degree
- Experience with both electricity and natural gas
- Experience with SalesForce, Genesis, REPs, and QuoteWizard
Kennett Square, PA
We are the nation’s largest producer of carbon-free energy and the leading competitive retail supplier of power and energy products and services for homes and businesses across the United States. Headquartered in Baltimore, our generation fleet powers more than 20 million homes and is helping to accelerate the nation’s transition to clean energy with more than 32,400 megawatts of capacity and annual output that is 90 percent carbon-free.
Already the lowest carbon emitter of any major investor-owned U.S. generator, we have set a goal to eliminate 100 percent of our greenhouse gas emissions by leveraging innovative technology and enhancing our diverse mix of hydro, wind and solar resources, paired with the nation’s largest carbon-free nuclear fleet.
Our family of retail businesses serves approximately 2 million residential, public sector and business customers, including three-fourths of the Fortune 100. We are helping these customers reach their own climate goals through innovative clean energy solutions, including an upcoming, new 24/7 carbon-free energy matching product.
To further advance the fight against the climate crisis and accelerate the transition to a carbon-free future, we have set own ambitious climate goals, including:
- 95% carbon-free electricity by 2030
- 100% carbon-free electricity by 2040
- 100% reduction of operations-driven emissions by 2040
- Providing 100 percent of our business customers with customized data to help them reduce their own carbon footprints.
As we work towards these goals, we will continue to serve as a leading supporter of our communities through workforce development programs; philanthropy; volunteerism; and diversity, equity and inclusion initiatives; while maintaining the highest standards of corporate governance.