Lead Dispatcher - Military Veterans

Contingent upon contract award

Located near DFW Airport (south)

Position Summary:

Lead daily activities and assignments of the dispatch staff. Responsible for ensuring that dispatcher services for the assigned shift meet operational requirements and are following standard operating procedures. Provide guidance and leadership to all dispatchers on assigned shift. Provide and/or oversee training of dispatch staff as needed. The Lead Dispatcher interacts with Communications Center Operations Specialist (CCOS) personnel and reports directly to the Site Manager.

Essential Job Duties:

• Conduct quality assurance reviews by monitoring real-time and recorded audio communications to assist with improving dispatcher performance and identify training needs.
• Receive and disseminate information obtained from supplier staff and callers (Emergency and/or Non-Emergency) to appropriate personnel as warranted.
• Review all incident reports for accuracy in reporting and dissemination.
• Provide guidance to staff.
• Provide all pertinent information to the incoming Lead Dispatcher.
• Perform Records Dispatcher duties as needed.
• Train Entry-Level and Level I Dispatchers.

Minimum Requirements:

• Two years law enforcement dispatch experience for external candidates.
• Must be able to obtain and maintain dispatcher certification equivalent to APCO/LEC certification.
• Must be able to obtain and maintain National Crime Information Center/National Law Enforcement Telecommunications Systems Full Certification.
• Must be a Dispatcher Level II (internal) or equivalent for a minimum of six months.
• Must be able to obtain NCIC Full Access within ninety days.
• High school diploma or general education development diploma.
• Must be at least 18 years of age.
• Must be able to obtain and maintain a Moderate Risk Background Investigation (MBI) USPIS Clearance. Note: US Citizenship is required to obtain a MBI Clearance.
• Ability to write reports and document events in a concise and accurate manner, including proofreading for grammar, spelling, and punctuation.
• Ability to speak, read, and comprehend English fluently.
• Computer proficiency and working knowledge of Microsoft Office.
• Ability to type a minimum of 45 words per minute.
• Ability to be flexible with work schedule.

Desired Qualifications:

• Must be willing to be cross trained, and show proficiency, in Records Dispatcher responsibilities within 90 days.
• Strong verbal and written communication skills.
• Strong multi-tasking skills.
• Ability to handle conflict in stressful situations and maintain professionalism.

Safety Responsibilities:

• Participate in Amentum's Fit for Duty program daily.
• Immediately report any injury or incident to a supervisor regardless of significance.
• Assess the work area daily for ergonomic or other hazards common to office work.
• Report to a supervisor any hazard that you are unable to eliminate or control.
• Participate in safety initiatives like observations, near misses, and safety committees.

Physical and Mental Requirements:

This position regularly works in an office environment with controlled temperature and lighting. This role may require extended periods of sitting and viewing computer monitors. This role requires the ability to hear ordinary telephone and radio conversations with either ear. This role may move equipment weighing up to 20 pounds occasionally.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Labor Law Posters

EEO including Disability/Protected Veterans