Loader Support Project Manager - LATAM (Longview, TX, US, 75603) - Military Veterans
at Komatsu
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
The Loader Support Project Manager - LATAM is a key Role in supporting Regional Distributors and the Komatsu Factory in the commissioning and provision of ongoing technical support to enhance performance and overall availability of the Wheel Loader
Fleet in Latin America. This Role will:
Lead the Regional Support Team as the primary Service Point of Contact (POC) between the Region and the Produc tGroup for Electric Wheel Loaders (EWL).
Collaborate with Service Center Leadership to understand Customer needs, support activity to define market potential, drive On Time Delivery (OTD), & help provide inputs for parts sales and profit goals. Travel to Komatsu Regions to visit Customers and review business environment.
Implement global support strategies within the defined region of Latin America (LATAM). Develop working relationships and regular communications with Regional Service and Sales Teams.
Serve as the liaison with Product Group and Regional Service and Support Representatives by prioritizing work & issue resolution for the best service support.
Key Job Responsibilities
Travel throughout the region to visit customers, service centers and review business environment within the LATAM region. Plan for minimum of 4 visits per year, to LATAM regional meetings or more as needed.
Coordinate activities with Service, Product Marketing and Product Management, assisting them in establishing technical requirements.
Support service opportunities with their region(s), proactively ensuring they have information needed to increase our service market share.
Support the regional team with customer interactions in order to understand Voice of the Customer and provide the subject matter required to win the sale or resolve a product issue.
Lead region support initiatives that improve our productivity and better support our customers.
Support development of quotations with the region and follow up with information needed to win service sales.
As needed, work with Presidents, VPs, GMs, and Regional/District Sales and Commercial Managers in the region to grow loyalty programs and Life Cycle Management (LCM) and Performance LCM (PLCM) agreements.
Set priorities for support activities and issue resolution in the Customer Relationship Management (CRM – Sales Force)system to help position us as a world-class service company.
Understand and keep current on regional service, sales and support metrics in SAP, Salesforce, and/or other systems.
Attend regional business reviews and sales meetings with the regional teams and customers.
Review monthly service sales reports from accounting and review inventory and delivery performance with planning group, comparing actual results against established metrics and KPI targets; create and implement plans to closeperformance gaps.
Report on-time delivery metrics; identify and lead initiatives to improve performance with regional collaboration.
Coordinate with Aftermarket Marketing on new product promotions and parts introductions.
Qualifications/Requirements
Bachelor's Degree (Engineering, Business, Supply Chain, etc.) or related experience.
Demonstrated business acumen, detail oriented, with strong verbal and written communication skills in English andSpanish, with some Portuguese also preferred.
5+ years of related technical and managerial experience.
Proven successful project management skills.
Ability to interact and influence all levels of an organization and handle a variety of projects.
Independently travel throughout the Region and feel comfortable interacting with Regions and Customers of different cultures.
Ability to quickly learn surface mining products, the Komatsu organization, customer service, strategic selling, andmarketing.
Understanding of Balance Sheets and Profit/Loss Statements is a plus.
Solid MS Office Suite (Word, Excel, PowerPoint, Outlook) skills.
Strong leadership skills with the ability to work across department lines to influence and build consensus.
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Longview, TX
Our purpose: Creating value through manufacturing and technology innovation to empower a sustainable future where people, businesses and our planet thrive together
Our values:
Ambition: With a ‘challenging spirit’ and without fear of failure, we innovate and always aspire to do more
Perseverance: Even when the work is difficult, we remain committed to our promises and reliably carry them through to completion
Collaboration: Creating value comes from teamwork, inclusion, respect, diversity and a win-win approach to all relationships
Authenticity: To earn and maintain trust, we always act with sincerity, integrity and honesty, and communicate transparently
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries.
The Komatsu North America Mining Distribution and Service group is a critical part of our Komatsu global organization. We, sell, install, service, provide parts and rebuild equipment, as well as provide digital solutions for our customers. In the United States, we have a presence in 16 states across the US with 30 primary sites. We have approximately 1,200 employees.
Our group supports field operations at the customer mine sites as well as shop operations at the Distribution and Service Centers. A large part of our workforce focuses includes technical trades.
SLQDC (Safety, Law, Quality, Delivery, and Cost) represents the order of priority for all Komatsu Employees when making decisions. Safety always comes first. In addition to Komatsu standards, our operations follow all OSHA (Occupational Safety and Health Administration), MSHA (Mine Safety and Health Administration), DOT (Department of Transportation), Customer, and all federal, state, and local guidelines.