GROUP COORDINATOR (RFT/NAVY GATEWAY INNS AND SUITES) - Military Veterans
at Navy Exchange Service Command (NEXCOM)
Job Summary: Responsible for coordinating group reservations for the NEXCOM Hospitality Group NHG . Duties and Responsibilities: Acts as the primary Point of Contact POC for all group reservations. Creates and corresponds swiftly to email requests concerning guest group reservation bookings to ensure room inventories remain accurate to prevent overbooking. - Receives requests and processes group reservations 5 or more persons within established guidelines and administers all group contracts. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging in the area. - Maintains contact with Central Reservation System CRS to ensure room inventories are accurate to prevent being overbooked. Utilizes online Management Console CORE to verify room inventories and change inventory availability to coincide with groups booked by the installation to prevent over booking with CRS and DOD lodging website reservations. - Ensures the Arrivals List is verified daily prior to group or guest arrival. All inconsistencies are investigated and corrections made immediately. - Utilizes the Property Management System PMS to access guest information. Registers and assigns rooms to guests secures a credit card for incidental expenses and authorizes the credit card for room charges. Issues room keys or cards transmits and receives messages keeps records of occupied rooms and guest accounts and presents statements to and collects payments from departing guests. - Greets groups with pre-made keys and registration forms upon group arrival during normal business hours when required. - Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provide information about local attractions. - Provide assistance in handling customer complaints involving management as necessary. - Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. - Set up direct bills where appropriate and liaisons with the front desk staff and or Front Desk Manager with billing questions or issues. - Ensure security of all guests is maintained at all times. - Ensures guest privacy is maintained at all times. Perform other related duties as assigned
Requirements
GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled such as a minimum of 6 months of work experience that demonstrates knowledge of basic principles concepts standards and regulations related to reservation operations. Including experience with the use of a personal computer and various software programs as well as the ability to control account for and handle large amounts of cash. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted based on one-half academic year of study for 6 months of experience.
Joint Base Pearl Harbor Hickam, HI
WELCOME TO Navy Exchange Service Command (NEXCOM)!
The Navy Exchange Service Command (NEXCOM) is the headquarters for the worldwide NEXCOM Enterprise and is one of 11 commands under the Commander, Naval Supply Systems Command (NAVSUP).
NEXCOM offers exciting opportunities to join a unique provider of goods and services to Navy Sailors and their families around the world. We are a $2+B enterprise, operating over 300 Navy Exchange retail locations and 100 Navy Hospitality locations around the US and in 13 foreign countries, on nearly 100 Naval Bases globally. Our NEX oversees the operation and management of retail stores, food services, hotels, auto shops, and other services.
NEXCOM oversees six primary business programs:
- Navy Exchange (NEX) Retail Stores and Services
- NEXCOM Hospitality Group
- Uniform Program Management Office (UPMO)
- Navy Clothing Textile and Research Facility (NCTRF)
- Ships Stores Program
- Telecommunications Program Office (TPO)
With the exception of the Ships Store Program, the NEXCOM Enterprise conducts its operations as a federal non-appropriated funded instrumentality. As such, the command is self-supporting with 70 percent of its profits given to Navy Morale, Welfare and Recreation (MWR) programs and the remaining 30 percent reinvested in NEX buildings and equipment.
NEXCOM is a military organization and is subject to congressional legislation as well as oversight from the Department of the Navy. NEXCOM’s parent command is the Naval Supply Systems Command (NAVSUP).
The NEXCOM Enterprise boasts over 14,000 civilian associates in a wide variety of jobs worldwide, over 40 percent of whom are military affiliated as either family members or veterans. The bulk of NEXCOM’s workforce is comprised of government non-appropriated civilians, many of whom are also military affiliated as either family members or veterans. This combination of military leadership and civilian business expertise enables NEXCOM to perform its unique mission for the Navy.
Our mission is to provide authorized customers’ quality goods and services at a savings and to support Navy quality of life programs for active duty military, retirees, reservists, veterans, DoD civilians and families
Remember, you will come for our benefits but you will stay for the mission!