Financial Care Specialist I (Customer Service) | Cedars-Sinai Medical Center - Military Veterans
at HERC - Southern California
Job Description Align yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation???s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company???s Workplace of the Year. This annual award recognizes hospitals and health systems nationwide that have high levels of employee engagement. We provide an outstanding benefit package that includes healthcare, paid vacation, and a 403(b), along with competitive compensation. Join us! Discover why U.S. News & World Report has named us one of America???s Best Hospitals. What you will be doing in this role:?? Under general supervision and following established practices, policies, and guidelines, provides patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues, and following up on accounts to ensure payment and resolution. Positions at this level require advanced knowledge in specialized functions and a full understanding of the revenue cycle. You will work independently and have strong customer service skills and work well with patients, deescalate issues quickly, able to talk, think and access the system to achieve maximum customer satisfaction. This position requires strong analytic and prioritization skills and the ability to understand, interpret and explain payor contracts and CSMC billing and collections policy and practices. This position may be cross-trained in other revenue cycle functions and provide back-up coverage. Applies detailed knowledge of and follows all hospital and department policies, procedures (e.g., PHI, PFS employee handbook). Demonstrates detailed knowledge of Cedars-Sinai???s core patient accounting systems and/or department specific systems and uses them effectively and efficiently. Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner. Takes initiative on issues and/or problems by advancing them to the supervisor. Adheres to documentation standards of the department. Accurately uses activity codes. Notes are clear and concise. Correctly enters data in fields. Maintains acceptable levels of speed and accuracy. Completes all necessary research and account follow-up activities to resolve inquiries and/or customer complaints. Ensures that the resolution completed meets the patient???s needs. Responds to patient, insurance company and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution. Negotiates and documents payment plans within established policies. Achieves timely and accurate account collection for hospital and professional services. Responsible for initiating collection calls to patients and insurance companies to collect on unresolved accounts. Maintains A/R per department protocol. Reviews accounts on continuing basis and refers uncollectible accounts to collection agency or attorney on a timely basis. Ensures account is routed to appropriate work queue for approval. Responds timely, effectively, and appropriately to deliverables. Shares knowledge, time, and expertise to assist other members of the team. Ensures practices and procedures are inclusive of interpersonal and cultural diversity. Identifies and responds appropriately to both internal and external customer needs using available resources. Qualifications Requirements: High School Diploma/GED required. Associate???s degree in business administration or a related major or college level courses in finance, business, or health insurance preferred. A minimum of 1 year of hospital billing or professional billing and/or Collection experience with customer service and call center experience required. Why work here? Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation. ?? Req ID : 2333 Working Title : Financial Care Specialist I (Customer Service) Department : CSRC Customer Service and Self-Pay Business Entity : Cedars-Sinai Medical Center Job Category : Patient Financial Services Job Specialty : Patient Billing Overtime Status : NONEXEMPT Primary Shift : Day Shift Duration : 8 hour Base Pay : $24.34 - $36.51
CA
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Southern California HERC, established in 2003, is a non-profit organization composed of a diverse group of colleges and universities, and research, medical, and cultural institutions. Our institutions are committed to diversity, equity, and inclusion in the recruitment process and providing a work environment sensitive to work/life balance. We also understand that employment decisions often involve two careers and offer state of the art dual career resources and solutions. SoCal HERC includes members from the Central Coast, Los Angeles, Orange County, Inland Empire, and San Diego.
HERC is a gateway to more jobs in higher education and related fields than any other website. HERC provides job seekers with comprehensive and transparent access to job opportunities, daily job alerts, career advice news and webinars, dual career support, and regional multicultural resources to help with relocating to a new community.
SoCal HERC Member Institutions:
Antioch University, Azusa Pacific, University Cal Tech
CSU Fullerton, CSU Northridge, CSU San Bernardino
Cedars-Sinai Medical Center, Chapman University, Citrus College
Concordia University Irvine, Grossmont-Cuyamaca CCD, Kaiser Permanente School of Medicine
Loyola Marymount University, MiraCosta Community College, Mount St. Mary’s University
North Orange County CCD, Occidental College, Pacific Oaks College & Childrens School
Point Loma Nazarene University, San Diego State University, Soka University of America
The Claremont Colleges, The Salk Institute for Biological Sciences, UC Path Center
UC Irvine, UCLA, UC Riverside
UCSD, University of Redlands, University of San Diego
University of Southern California, Vanguard University, Whittier College
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