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Help Desk Specialist - Active DoD Security Clearance - Military Veterans

at Zachary Piper Solutions, LLC

Zachary Piper Solutions is seeking a Help Desk Specialist to provide Tier II IT support on a 5-year DoD program in Arlington, VA. Onsite Work in Arlington, VA): Shift : Monday-Friday: 7:00AM-4:00PM EST


MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE


MUST HAVE A COMPTIA SECURITY+ CERTIFICATION



Responsibilities:

• Provide Tier 2 IT support for end users and VIPs

• Troubleshoot various hardware and software issues using Cisco, Palo Alto, and Microsoft tools

• Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems

• Perform Active Directory user account administration and password resets

• Manage and resolve incident support tickets in BMC Remedy and ServiceNow

• Answer questions for users via phone, email, live chat, and instant message


Requirements:

• Must have an Active DoD Secret or TS Clearance

• Must have a CompTIA Security+ Certification or equivalent/higher level certification

• Must have experience working in a DoD/Military environment

• 2-3+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management

• Experience providing technical support for software applications, mobile devices, hardware, and network systems

• Experience using some or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.


Compensation:

 Salary Range: $65,000 - $70,000 **depending on experience/degree & non-negotiable above 70K**

• Full Benefits: Cigna Medical, Dental, Vision, 401K, etc.


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#LI-Onsite

#LI-GC2

Arlington, VA

Zachary Piper Solutions, LLC

 

Zachary Piper Solutions (ZPS) provides technical and professional services in support of the United States government across four practice areas: Cyber Security, Cloud & IT Infrastructure, Software Engineering, Data Science & Analytics.

 

We’re dedicated to hiring, supporting, and training veterans. At ZPS we foster community partnerships that provide opportunities focused on the transition from military service to a civilian career. Your progression into the civilian workforce will continue to make an impact in a new way by joining a team of mission and purpose-driven people dedicated to protecting our nation.

 

Our extensive portfolio of past performance ranges from intelligence and defense to dozens of federal civilian agencies. Combining innovative thinking and a purpose driven mentality, we bring the expertise needed to advance some of the most complex government initiatives in the nation.

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