Assistant Manager (Lowell/Winthrop) | Harvard University Campus Services - Military Veterans

Position Description Operational Management Lead and inspire a team of non-exempt service staff in the overall management of a residential dining operation providing an extraordinary hospitality experience which exceeds customer expectations while fully complying with all food quality and cost standards and occupational safety rules and regulations. Ensure high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc. Assist with the monitoring FoodPro menu and inventory management system including, but not limited to: ensuring cost control and mitigation of loss prevention, completion of weekly inventory audits; maintenance of appropriate inventory levels based on menu needs, etc. Develop and maintain positive and professional relationships within the community, where all perspectives on food are celebrated and supported. Provide outstanding customer service and ensure specialty diets and other nutritional needs are met. Ensure all kitchen equipment and related physical space (i.e.: dishwasher, ovens, refrigeration, exhaust, etc) is operational and in good repair. Alerts manager of needed repairs. Ensure Unit's physical plant is clean, organized and in good repair. This includes, but is not limited to: walls, ceilings, floors, storage and receiving areas, servery, kitchen space, dining rooms, etc. Employee and Labor Management Lead non-exempt workforce. Develop and maintain a positive and collaborative working environment that promotes, open communication, consistency, fairness and opportunities for continuous learning while achieving the vision and mission of HUDS and the University. Develop and maintain positive, professional relationships with front line service staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit. Assigns and directs the work of a team of hourly and temporary staff to ensure the delivery of excellent service. Addresses staff performance and recommends/delivers corrective actions as needed. Develop and maintain professional relationships with Union Shop Stewards. Interview candidates and hire based on approved staffing pattern. Complete probationary employee evaluation form as required. Provide hospitality training and mentoring to the team and exemplify the highest standards of customer service, care and respect, fr both co-workers and guests. Ensure performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings. In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures. Ensure Kronos timekeeping system is accurately and regularly maintained. Process timecards and absence requests in a timely manner and per HUDS policy and procedure. Use Kronos Dialer to fill open shifts in compliance with the Union Local 26 Contract and HUDS policies Basic Qualifications Minimum of 2 years' relevant work experience Additional Qualifications and Skills Associates or Bachelors Degree in Hospitality Management or related field; or to two to three years of related, progressive foodservice management experience.Previous financial and human resource management experience in a food industry environment. Ability to learn and adapt to new systems and applications as needed. Ability to work nights, weekends and holidays and be on-call as needed. Experience with the sale and execution of catered events. Experience managing in a unionized environment. Knowledge of Kronos timekeeping software or similar system. Knowledge of FoodPro Menu Management system. Demonstrated ability to deliver exceptional customer service. Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency. Strong time management, organizational and multi-tasking skills. Ability to meet multiple deadlines and manage competing priorities. Good professional judgment and ability to independently make sound business decisions. Skilled at addressing a variety situations and negotiating successful outcomes with a diverse group of stakeholders. Must be adaptable to a frequently changing environment and ability to remain calm in stressful situations. Works professionally, ethically and with integrity; uphold the vision and mission of HUDS and the University. A passion for food and knowledge of current food trends. Ability to become ServSafe Certified within six months of employment. Physical Requirements Position frequently involves long hours and widely diverse duties Must be able to lift (approximately 20 to 30 pounds), bend, stoop and perform other physical exertion Ability to stand for extended periods of time Working Conditions Ability to work evenings, weekends and holidays as needed Subject to wet floors, temperature extremes, and excessive noise Standing and walking for significant amounts of time is necessary Additional Information Emergency Status Designation: Essential Personnel The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. Benefits We invite you to visit Harvard's Total Rewards website (