Secret Service Desk Analyst - Military Veterans
at Zachary Piper Solutions, LLC
Zachary Piper Solutions is currently seeking a Secret Service Desk Analyst who will support a government contract located in Falls Church, VA. The Secret Service Desk Analyst will provide Tier I and II support using ITSM ticketing system.
Responsibilities for Secret Service Desk Analyst:
- Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).
- Perform in person customer service and phone support service to the end-user community.
- Handle efficiently, high volume ticket queue by supporting 50 – 100 tickets daily, using ticking system.
- Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.
- Support focus teams or specialized projects to promote rapid improvement turnaround.
Qualifications for Secret Service Desk Analyst:
· 1 years of relative experience
· Secret Clearance
· Security +
· High School diploma or equivalent
Compensation for Secret Service Desk Analyst:
- $60,000 – $75,000 *Depending on Experience.
- Cigna Medical, dental, vision, 11 Holiday, 401k, 2-week PTO
#LI-SH2
Key Words: Office support, desk support, admin HR, Human resources, planning, strategy, government
Key Words: Service desk, Support, help desk, ticketing system, customer service, secret, DoD, Security +, Tier I, Tier II, team, problem solving, tickets, analytical, devices, servers, computers, application systems, shift work,
Falls Church, VA
Zachary Piper Solutions (ZPS) provides technical and professional services in support of the United States government across four practice areas: Cyber Security, Cloud & IT Infrastructure, Software Engineering, Data Science & Analytics.
We’re dedicated to hiring, supporting, and training veterans. At ZPS we foster community partnerships that provide opportunities focused on the transition from military service to a civilian career. Your progression into the civilian workforce will continue to make an impact in a new way by joining a team of mission and purpose-driven people dedicated to protecting our nation.
Our extensive portfolio of past performance ranges from intelligence and defense to dozens of federal civilian agencies. Combining innovative thinking and a purpose driven mentality, we bring the expertise needed to advance some of the most complex government initiatives in the nation.