Director, Labor Management - Military Veterans
at Whataburger
Welcome to Whataburger Careers!
Responsibilities:
- Establishes objectives for the Labor Management team, cultivating their capabilities to align with the team's mission and enhance overall effectiveness, in accordance with the Learning, Leveraging, and Leading Model
- Guides and develops the team and partner teams on measuring key performance indicators, including speed of service, and other impacts resulting from proposed changes and conducted tests.
- Partners with Innovation teams/equipment, and Product Development to establish standardized approaches and customer experiences ensuring scalability and margin for Whataburger.
- Formulates a comprehensive test plan methodology for restaurants, employing best practices and aligning with various requirements such as CSR, Food Management, People, and Customer Experience.
- Determines mutually beneficial opportunities, eliminates tactical impediments, and establishes ongoing program requirements focused on reducing labor costs.
- Collaborates with Innovation teams, equipment, and Product Development to establish uniform approaches and customer experiences that ensure scalability with margin for the company.
- Strategically develops and oversees labor management budgetary functions, ensuring effective allocation of resources.
- Examines labor market trends, demographics, and business requirements to strategically optimize the workforce structure, ensuring alignment with organizational goals.
- Safeguards and enforces strict compliance with relevant employment laws, taking a hands-on role in shaping and advancing personnel policies and regulations.
- Assumes additional responsibilities as assigned.
Education:
- Bachelor’s degree or any equivalent combination of educational and work experience required
- Master’s degree preferred
Experience:
- 5+ years’ experience supervising others at various organizational levels, preferably at a regional or higher level
- 9+ years’ experience as project or program director
Knowledge, SKILLS, AND ABILITIES:
- Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)
- Proficiency in JD Edwards (as applicable)
- Advanced ability to communicate, influence, and negotiate decisions while motivating staff
- Advanced ability to create and implement given strategic direction
- Ability to work in a team environment
Working Conditions/Travel Requirements:
- Expected to work the necessary time to satisfactorily fulfill job responsibilities
- Must be able to report to work timely and as required by operational/business needs
- Must be able to work a full-time schedule and work outside of normal business hours when necessary
- Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary
San Antonio, TX
![Whataburger](https://rm-core-production.s3.amazonaws.com/logos/7899/large_Orange_W_set.jpg)
At Whataburger, we serve bold flavors and original recipes made to order, just like you like it! Our devotion to extraordinary hospitality and forging meaningful connections within our communities has led fans to Whataburger since Harmon Dobson served our first customer in 1950. Headquartered in San Antonio, Texas, we’ve stayed true to our roots while building sales of more than $3 billion annually across our 14-state footprint and nearly 1,000 locations (and growing!).
At Whataburger, it’s our people who define us. We take pride in our work, fostering an environment where we support and uplift each other and view serving our customers as a privilege. This dedication led us to be honored as a 2022 Top Workplaces Culture Excellence awardee. We invite you to become a part of our family, where we are determined to instill values and equip you with skills that will serve you well, regardless of where your path takes you. Join us, and let's embark on a journey that honors your service and propels you towards a fulfilling future.