Care Connections Rep - Remote, must be Bilingual (Chinese, Vietnamese or Spanish) - Military Veterans
at Molina Healthcare
JOB DESCRIPTION
Job Summary
The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings.
Job Duties
- Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners
- Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service
- Removes barriers for members, escalating high impact member issues
- Perform timely documentation in electronic medical record and provide daily audits and feedback
- Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals,
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
- Participate in special projects as assigned
- Other duties as assigned
JOB QUALIFICATIONS
Required Education
- High School Diploma or equivalency
Required Experience/Knowledge/Skills/Abilities
- Excellent customer service, active listening, verbal and written communication skills, professional phone voice.
- Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively.
- Problem solving skills.
- Attention to detail.
- Bilingual (English/Chinese, Korean or Vietnamese)
Preferred Education
- Associates degree or equivalent combination of education and experience
Preferred Experience
- Customer Service/Call Center experience in health care or equivalent related
- Experience doing outbound appointment setting or similar services
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
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Pay Range: $12.19 - $26.42 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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Molina believes every person, family and community deserves access to high-quality health care regardless of their situation. Our mission is to deliver effective, reliable and affordable health care to those who need it most. We strive to meet the physical, social and emotional needs of each member and to strengthen the communities we serve.
We do this by offering a holistic, community-based approach designed specifically to meet the individual needs of our members.
What started in 1980 as one clinic in Long Beach, aimed at addressing the disparities in access to quality health care, has grown into 19 health plans across the country. For over 40-years we’ve been improving the lives of our 5.1 million members across the country by pioneering health care services exclusively for those with government-sponsored health care.
As our membership has grown over the years, so has our commitment to the communities we serve. In 2020, we launched the MolinaCares Accord, which makes substantial investments to improve members’ access to health care.