Rasc - Retirement Customer Service Representative 2 - Secure Messages | University of California Office of the President - Military Veterans

Rasc - Retirement Customer Service Representative 2 - Secure Messages Location: OaklandFull Time Job ID: 64272 Job Posting For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP UC OFFICE OF THE PRESIDENT At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good. The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President DEPARTMENT OVERVIEW The Retirement Administration Service Center (RASC) counsels members of the University as they transition into retirement and provides long-term pension and retirement health benefits support. POSITION SUMMARY Provide feedback to management on ways to improve service delivery, timeliness and accuracy in alignment with UC, UCRP Plan Design, rules, regulations, policy and procedures. Key Responsibilities 25% - Applies system information by responding timely, in writing to inquiries from U C faculty, staff, disabled and retired members, and other system benefit payees in addition to local benefits offices, and other internal and external organizations and individuals). 20% - Responds to inquiries and provide information regarding various topics ranging from UCRP Retirement plans, beneficiary and survivor benefits, in addition to health and welfare benefits. 20% - Effectively applies, retains and utilizes resources and system information to develop accurate written responses to routine and general inquiries , and facilitate resolution to member account related issues. Remains current on new and updated information, technology or system changes and enhancements. 20% - Communicate professionally and work with peers and other RASC internal staff to facilitate and resolve customer issues and complaints that are sensitive and confidential in nature. Escalate issues when appropriate and follow-up ensuring appropriate resolution. 15% - Consistently meet production goals and assure quality of responses and service delivery in alignment with departmental goals and objectives. Experience Required Qualifications Minimum of 2 years Customer Service experience, developing written responses to inquiries and application of organizational rules, regulations, policy and procedures. Skills and Abilities Required Qualifications Ability to learn, retain, apply and communicate information regarding UC, UCRP, as well as U C Health and Welfare benefit, regulations, policy and procedure effectively and in a timely manner to the incoming inquiries. Requires effective verbal and written communication skills, active listening, critical thinking, organization and time management skills. Ability to research, collect, and organize resource material to resolve issues and or recommend solutions. Meet deadlines under time constraints, challenging conditions and with changing priorities. Working knowledge of computer application programs. Working skills to analyze information and synthesize large amounts of information and data with attention to details. Proven customer service and support experience. Preferred Qualifications Ability to meet production goals, facilitate responses and provide quality service and working knowledge of defined benefit and defined contribution retirement programs. Education Required Qualifications High school diploma or equivalent experience. Job Title Retirement Service Center Customer Service Representative 2 Job Code 004737 Salary Scale GRADE 110 - Union CX The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position. SALARY AND BENEFITS Salary: The recommended hiring scale is Step 1 to Step 17 ($28.63 to $40.95). Commensurate with Experience. Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging ADDITIONAL INFORMATION HOW TO APPLY Please be prepared to attach a cover letter and resume with your application. APPLICATION REVIEW DATE The first review date for this job is February 12, 2024. The position will be open until filled. CONDITIONS OF EMPLOYMENT Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs , as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. EEO STATEMENT The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu . To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucop/EMPLOYEE/HRMS/c/HRSHRAM.HRSAPPSCHJOB.GBL?Page=HRSAPP_JBPST&Action=U&FOCUS=Applicant&SiteId=19&JobOpeningId=64272&PostingSeq=1 Copyright 2022 Jobelephant.com Inc. All rights reserved. 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