Parts and Service Support Center Manager - Charlotte, NC - Military Veterans

Job Requisition ID#: 710A

Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers in Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and the Florida panhandle. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively.

Summary of responsibility:

The Parts and Service Support Center Manager provides the highest level of customer service to our customers regarding service requests, parts orders, and product information. This position will also drive strong customer focus, along with efficiency, and effectiveness within the team. This position is essential to collecting customer requests for support, keeping our customers updated, and tracking parts requests and service appointments. The Parts and Service Support Center Manager will act as a mentor and trainer for the team and will constantly strive to make the team better. Other duties include, but are not limited to:

Job Responsibilities:

• Lead the day-to-day activities of the Parts and Service Support Center Team.



• Build and manage relationships with all major machine builders to build seamless paths of critical issue and resolution.



• Serve as an internal escalation point for all Parts and Service Support Center Team requests.



• Constantly strive to improve the level of support, and our effectiveness and efficiency when supporting the customers.



• Ensure Cases are built that accurately record the customer’s request.



• Provide feedback to customers on the status of their request, if required.



• Apply machine tool manuals, online information, and vendor resources to research machine parts by model and serial number.



• Create quotes for parts and estimates for service as needed.



• Possess an in-depth knowledge of machine tool industry and product lines represented by

Other Functions:

• Perform related duties as required.

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications and competencies:

• Small team supervisory or management skills.



• Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others.



• Ability to work in a fast-paced environment and prioritize.



• Ability to think quickly, assess a situation and make a sound decision.



• Solid written and verbal communication, listening, organization and priority setting skills required.



• Exhibit excellent collaboration skills.



• Ability to perform job with integrity and values consistent with the Morris Group Values.



• Intermediate to sophisticated proficiency in Microsoft Office Suite and other related business programs as the need arises.

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work Monday – Friday, starting promptly at 8:00AM and ending at 5:00PM.



• Must be highly mobile, able to access all areas of the premises.



• Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects.



• Ability to sit for prolonged period of times.



• Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavy weight material up to 50 lbs. with assistance from equipment or other employees.



• Ability to frequently use hands and arms



• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.



• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Benefits:

Morris Group, Inc. benefits package include; competitive salary, comprehensive benefits packages (Medical, Dental Vision), generous vacation package, including 10 company paid holidays, 401K with annual company match, and tuition reimbursement.

Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Charlotte, NC