Technical Service Representative (Entry Level to Senior TSR) (Mesa, AZ, US, 85210-6105) - Military Veterans
at Komatsu
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Overview
Komatsu, a global leader in the manufacturing, distribution and service of mining/construction equipment, is actively seeking Technical Service Representatives (TSRs) from Entry Level to Senior TSR to maintain and troubleshoot Komatsu (P&H) mining equipment, including electric shovels, at customers serviced by our Safford, AZ facility.
Key Job Responsibilities
- Lead issue resolution teams in the field to effectively research, document and review product Issues occurring on Komatsu (P&H) equipment.
- Oversee machine troubleshooting, inspection and audit teams. Accurately report machine condition, repair/maintenance recommendations, time to repair/service, and recommended upgrades. Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time.
- Assume project management of major electrical field jobs. Assist electricians with installations, wiring and commissioning of equipment.
- Effectively communicate to Customer Supervisors, Managers, Internal Employees, Engineering and Product Support on any customer requirements.
- Senior Technical Service Representatives supervise other TSRs, lead training activities, provide mentorship and actively promote a collaborative learning culture between Komatsu Service Centers and Product Support.
Compensation and Benefits
If selected for employment you will be eligible for:
- Comprehensive benefits package (including medical/dental/vision), generous 401K plan with company matching and 5% automatic company contribution
- Personal Protective Equipment provided with reimbursement for steel/composite boots and required eye protection
- Paid time off, holidays (including floating holidays), sick leave
- Employee recognition, career development opportunities, and excellent job security
Qualifications/Requirements
- Knowledgeable in electrical theory and in the electrical field, understand how circuits work and how to read and understand electrical schematics
- Proficient at using computers and have ability to connect monitoring devices to analyze signals and interpret gathered data
- Able to perform Root Cause Analysis on failures and effectively draft reports for customers, internal personnel and Product Support
- Possess effective communication skills
- Have strong leadership skills and be able to work effectively in a team environment
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Mesa, AZ
Our purpose: Creating value through manufacturing and technology innovation to empower a sustainable future where people, businesses and our planet thrive together
Our values:
Ambition: With a ‘challenging spirit’ and without fear of failure, we innovate and always aspire to do more
Perseverance: Even when the work is difficult, we remain committed to our promises and reliably carry them through to completion
Collaboration: Creating value comes from teamwork, inclusion, respect, diversity and a win-win approach to all relationships
Authenticity: To earn and maintain trust, we always act with sincerity, integrity and honesty, and communicate transparently
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries.
The Komatsu North America Mining Distribution and Service group is a critical part of our Komatsu global organization. We, sell, install, service, provide parts and rebuild equipment, as well as provide digital solutions for our customers. In the United States, we have a presence in 16 states across the US with 30 primary sites. We have approximately 1,200 employees.
Our group supports field operations at the customer mine sites as well as shop operations at the Distribution and Service Centers. A large part of our workforce focuses includes technical trades.
SLQDC (Safety, Law, Quality, Delivery, and Cost) represents the order of priority for all Komatsu Employees when making decisions. Safety always comes first. In addition to Komatsu standards, our operations follow all OSHA (Occupational Safety and Health Administration), MSHA (Mine Safety and Health Administration), DOT (Department of Transportation), Customer, and all federal, state, and local guidelines.