Customer Service Technician (Multiple Locations) - Military Veterans
at Brightspeed
Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.
As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
As a Customer Service Technician your responsibilities will include:
- Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
- Performing maintenance and repair on outside plant facilities
- Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
- Observing all safety rules and regulations
- Assisting other technical personnel in the performance of their duties when requested
- Actively supporting sales and marketing related activities
- Directing customer facing work and sales referrals
REQUIREMENTS
- Ability to distinguish colors on facilities
- Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
- A valid driver’s license and satisfactory driving record
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues.
USA
Brightspeed is a brand-new internet provider on a mission to bring more connectivity to America. The company is committed to ensuring that your choice of home doesn't limit your internet options. By building a robust infrastructure, Brightspeed aims to provide millions of homes with fast, reliable internet service, ensuring that whether you're streaming, gaming, or working, your experience is uninterrupted. Brightspeed is quickly becoming the preferred choice for those who demand excellence in their online activities.
Veterans find more than just a job at Brightspeed; they find a fulfilling career and a mission-aligned company. Here are some of the benefits that Brightspeed offers to its veteran employees:
- Comprehensive healthcare plans
- Generous 401(k) matching program
- Paid time off for military training and service commitments
- Flexible scheduling options
- Tuition reimbursement for continued education
- Internal veteran network and mentorship programs
These benefits underscore Brightspeed's dedication to the well-being and long-term success of its veteran workforce, solidifying its reputation as a committed, veteran-centric employer.
Explore and learn how you can be part of a team that's as committed to you as it is to serving millions with reliable, fast internet.