Student IT Consultant - Service Desk - Military Veterans

Position Information

Requisition Number

Stu02879P

Home Org Name

Office of Information Technology

Division Name

CIO Information Technology

Position Title

Student IT Consultant - Service Desk

Working Title (if different from Position Title)

Job Summary

The Office of Information Technology Service Desk is seeking a student applicant to provide technical expertise and assistance to Auburn faculty, staff, students, incoming students, alumni, and retirees. This individual will provide Level One support to our constituents across campus. Student employees are under direct supervision of the full-time Service Desk staff.

Essential Functions

• Level One support for Auburn Information Technology resources including data network, wireless network, accounts, email, labs, software, printing services, cable TV, classroom support, telephone systems, web applications, and other Central IT services.
• Incident tracking to assist with problem resolution, development of online support documentation, and IT planning.
• Configuration of laptops, tablets, and cell phones for campus wireless and email systems.
• Provide assistance to students living on campus with configuration of TV's, gaming systems, and other streaming devices for campus Gamenet.
• Assistance with Duo 2Factor registration, reactivation, and removal.
• Ability to work independently.

Minimum Qualifications

• Must be a current Auburn University student.
• Must maintain a minimum of a 2.0 GPA.
• Must be willing to work some evening shifts (Monday - Thursday, 5 pm - 10 pm).
• Must be willing to work some Sunday shifts (5 pm - 10 pm).
• Must be willing to work during the Summer semester.
• Must be willing to work portions of the breaks between semesters (this includes Fall and Spring breaks, and part of Thanksgiving and Christmas breaks).

Expectations:

• Must understand that if hired, the student will be responsible for working the hours that they are scheduled or will ensure that their hours are covered if they are unable to work a scheduled shift.
• Excellent oral and written communication skills.
• Must be motivated, diligent, and hard-working.

Preferred Qualifications

Pay Rate

$11.00/hour

Work Hours

10-20

City position is located in:

Auburn

State position is located:

Alabama

Posting Detail Information

Posting Date

09/26/2023

Closing Date

EEO Statement

Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/41047

Documents Needed to Apply

Required Documents

Resume

Cover Letter

Optional Documents

Letter of Recommendation

Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.

• LinkedIn
• AcademicKeys
• The Chronicle of Higher Education
• DiversityJobs
• HigherEdJobs
• HERC (Higher Education Recruitment Consortium)
• Indeed
• RecruitMilitary
• The Tuskegee News
• Professional organization or journal
• Veterans Assistance Services
• Disability Assistance Services
• State Employment Service
• Social Media
• AU Job Bulletin
• Notified by an Auburn employee
• College or university Career Services
• I went to the AU Employment Website directly (www.auemployment.com)
• Other

* Are you currently an enrolled student at Auburn University?

• Yes
• No

* I have read the minimum qualifications for this posting and understand/agree to these requirements.

• Yes
• No

* Please list any relevant computing experience that you have.
(Open Ended Question)

* Please list any software applications which you are familiar with.
(Open Ended Question)

* How would your previous experience assist you in this position?
(Open Ended Question)

* In your own opinion, what personal qualities and characteristics are necessary or desirable in pursuing your education and your future career?
(Open Ended Question)

* How did you find out about or become interested in this position?
(Open Ended Question)

* What is your anticipated graduation date?
(Open Ended Question)