Full Time Customer Service & Dispatching - Military Veterans
at Authority Brands, LLC
Join Our Team at River City One Hour Air Conditioning & Heating today! We are looking for a motivated, reliable, and professional person to come aboard our customer service team!
JOB SUMMARY
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. We are currently hiring for a nighttime/weekend position - this will include some weekday daytime shifts. Full-time employment is available with 401k and employer matching, health insurance, and paid vacation & holidays.
JOB DUTIES
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client and a courteous and pleasant demeanor on phone calls
- Make outbound calls to club membership clients to book maintenance jobs
- Maximize efficiency and profit of our technicians
- Work with technicians in the field to communicate job details, assist them from the office, etc.
- Work intensely with a team of CSRs to accomplish the above goals
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Exceptional time management
- Must have good computer software skills
- Prior customer service experience preferred
- Nighttime/weekend/holiday availability
- Reliable transportation
- Competitive hourly pay + Weekly Individual bonuses + Monthly Team Bonuses
- Flexible hours and scheduling
- Annual company bonuses and benefits
This job offer is full-time. If you have a particular need when it comes to hours, please specify under the open response section for your current situation.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
1 - 3 years
Baton Rouge, LA
Authority Brands, LLC is a leading franchisor of home-service franchise brands. Founded in 2017 and headquartered in Columbia, Maryland, Authority Brands supports more than 1,700 franchise locations operated by 1,000 franchise owners in the United States, Canada, and Latin America.
Authority Brands is dedicated to supporting franchise owners with our cornerstones: best in class training and operational support, marketing systems, and cutting-edge technology. We focus on providing this support to our franchise owners so that they and their teams can focus on what they do best – delivering fantastic service to their local customers. From the property line to the roof line, we grow successful franchise brands.
If you’re seeking a rewarding career with a tried and true brand, Authority Brands is currently hiring for several positions at locations throughout the United States. We are always looking for hard-working, dedicated, and qualified individuals to fill a variety of roles.