Fraud & Claims Operations Representative - Coast to Coast - Military Veterans
at Wells Fargo
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. We look forward to learning more about your unique life experiences as a military veteran and we welcome you learn more about our opportunities and apply today!
Job Profile Summary
Fraud & Claims Operations: Covers jobs responsible for identifying, researching, and analyzing complex fraud and claims trends, including transactions, referrals, policies, regulatory compliance, and/or unusual situations.
In this role, you will:
- Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
- Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
- Receive direction from managers and escalate non-routine questions
- Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications
- Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling
- Contact third parties for research
Required Qualifications, US:
- 1+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
USA
At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.
We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re committed to hiring and retaining military veterans, veterans with disabilities, National Guard, Reservists, and Military Spouses.
As a Wells Fargo employee, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Connection Employee Resource Group, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.