Customer Service Excellence Representative temporary 6 months - Military Veterans
at General Dynamics
Responsibilities for this Position
Location: Basel, CH
Flexible Work Arrangement: Onsite
Career Level: Professional
Requisition Id: 3328
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
Deliver exceptional service in the exciting world of private aviation. As a key member of our team, you'll create seamless, luxurious experiences for jet owners, passengers, and crew, ensuring every journey is unforgettable.
Your mission
- Be the first impression: Welcome clients with personalized, high-quality service, ensuring their first and last impressions are exceptional.
- Coordinate luxury services: Arrange ground transport, hotel bookings, catering, customs support, and more.
- Manage lounge hospitality: Provide valet parking, luggage assistance, and a first-class experience in our exclusive lounge area.
- Master operational tools: Process handling requests, manage flight documentation, and book airport slots.
- Exceed customer expectation: Understand and anticipate customer needs and respond in a timely manner, proactive offer of additional services, value customer feedback and develop continuous improvement measurements.
- Administrative support: support with work permits and visa extensions for customers, ensure services are properly recorded for billing.
What we offer you
- An exciting and challenging role in a dynamic environment
- Various opportunities for professional and personal development
- Chance to work on exciting, high-profile projects
- A motivated and cheerful team that looks forward to working with you
- Our events are great! We also have lots of fun together outside of working hours
Your profile
- Hospitality experience, with a focus on premium service delivery, aviation experience is a plus.
- Fluent in German and English; additional languages are an asset.
- Friendly, proactive approach, strong interpersonal skills, and the ability to anticipate client needs.
- Availability to work shifts (including weekends and early mornings) and the ability to thrive in a fast-paced environment.
- Valid driver's license (Category B).
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual's race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.
PI256477530
Basel, BS
General Dynamics is a global aerospace and defense company.
Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.
General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.
Who We Are Looking For
General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization. We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.
Should I Apply?
At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!
What Happens After I Apply?
Once you click ‘Apply Now’ on a General Dynamics posting, you will be re-directed to fill out an application on General Dynamics career page. In order to be considered for next steps, please complete the application on General Dynamics career page and make sure you have an updated resume uploaded to your RecruitMilitary profile. Once General Dynamics reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
How to Win An Interview
1. Review the job description for the specific position you are applying for.
2. Review the company website. Know their mission and values. What do they do? What are their products?
3. Prepare a few questions to ask on your interview.
4. Prepare to discuss your military or civilian background and how it relates to the position.
5. Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!