Studio Operations Specialist: Information Technology, SC Johnson College of Business | Cornell University - Military Veterans

Studio Operations Specialist: Information Technology, SC Johnson College of Business Studio Operations Specialist (Onsite) *No Visa Sponsorship is available for this position. About the Cornell SC Johnson College of Business Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 232 research faculty, 46,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw--within the college, Cornell Tech in New York City, and Cornell University broadly . Our Team: The SC Johnson College of Business Information Technology (IT) department plays a critical role in the success of the College by providing the technology and systems required to fulfill the mission. Our team members collaborate and partner with customers, IT@Cornell, top peer business schools, and vendors to solve problems, provide innovative and valuable business solutions, and share knowledge and resources across the campus. The intimate knowledge of the business functions of the college, the IT department's collaborative personal relationships with the customers and the pride in what they do helps to set them apart. The department enhances the ability for college personnel to do their jobs effectively and make their lives easier and more productive by providing flexible and user-friendly technology solutions which are helpful and provide a positive user experience. The department is agile and responds quickly as the priorities and needs change. The IT department believes in an ongoing investment in strengthening the team, in professional staff development and continually improving workplace satisfaction. The Opportunity While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. Reporting directly to the Strategic Operations and Solutions Architect , the Specialist is responsible for providing operational management of a broadcast studio and multiple remote videoconferencing learning centers throughout the week and on class weekends. The Operations Specialist is part of a team of subject matter experts of all technology used in the studio and remote videoconferencing learning centers. This includes the resolution of all technical and non-technical issues, ranging from the simple to the highly-complex. This is an autonomous role that is responsible for consistently managing, delivering, and producing professional-level presentations for high-profile, business-critical live class sessions with limited to no supervision or assistance. In addition, the Studio Operations Specialist assists in the development, enhancement, and facilitation of training and broadcast delivery services to faculty, staff, and students at Johnson and Cornell. The incumbent in this position will be expected to work frequently scheduled weekend (both Saturday and Sunday) broadcasts throughout the entire year. Occasional travel to remote videoconferencing learning centers What We Need Required Qualifications: Bachelor's Degree required with three (3) to (5) years of experience or equivalent combination of education and experience. Professional technical live and recorded event/broadcast experience. Experience with network infrastructure and protocols related to video conferencing. Technical knowledge of A/V and broadcasting equipment and operations , (cameras, microphones, lighting, live troubleshooting, software-based video meeting and streaming platforms, recording platforms, etc.). Project management and complex problem-solving skills and experience. Excellent customer service experience in a client-centered environment. A high level of interpersonal skills with the ability to communicate effectively with management, senior leadership, faculty, staff, students, and vendor personnel both in oral and written formats. Proven ability for superior service delivery both individually and as part of a team. Proven ability to work under stressful conditions and extreme time constraints while meeting critical deadlines in a fault-intolerant environment. Excellent documentation, organizational, and time-management skills with demonstrated initiative. Technical writing and videography skills with experience creating user-guides and training materials. Ability and initiative to conceptualize, design, and implement plans and custom solutions for dealing with a wide variety of technical, operational, and non-operational challenges. University Related Requirements: Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. Experience incorporating the perspectives of multiple communities, including communities of color. Experience working with diversity, equity, inclusion, and wellbeing programs. Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing. Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members. *A cover letter and resume are required for further consideration for this position. *No Visa Sponsorship is available for this position. If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't. Preferred Qualifications: University degree in computer science, communications, electrical engineering, or related areas preferred. Higher education experience. Broadcasting experience. Expert-level knowledge of UC (Unified Communications). Teleprompter experience. What We Offer Rewards and Benefits University Job Title: Instructional Tech Spec III Job Family: Information Technology Level: F Pay Rate Type: Salary Pay Range: $72,455.00 - $84,205.00 Remote Option Availability: Fully Onsite Company: Endowed Contact Name: Maria Avila Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline (faculty pay ranges reflects 9-month annual salary) Union Positions Current Employees: Online Submission Guidelines : Employment Assistance: Notice to Applicants: EEO Statement: Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply. 2024-04-08