Service Advisor - Truck Care - Military Veterans
at Love's Travel Stops
Req ID: 439221
Address: 1041 NW Washington Ave. Ontario, OR, 97914
Benefits: * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program *
Welcome to Love’s!
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.
FUNCTIONS:
Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
EXPERIENCE:
Experience: 6 months in customer service or sales preferred.
Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
SKILLS AND DEMANDS:
Excellent communication and interpersonal skills with a customer satisfaction focus.
Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.
Our Culture
Come see why Love’s Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
Love’s Travel Stops and Country Stores is an Equal Opportunity Employer.
Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.
The Love’s Family of Companies includes:
- Gemini Motor Transport, one of the industry’s safest trucking fleets.
- Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
- Musket, a rapidly growing, Houston-based commodities supplier and trader.
- Trillium, a Houston-based alternative fuels expert.
- TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
Ontario, OR
At Love's, we're passionate about providing friendly service and clean, modern facilities stocked with the fuel, food, and supplies drivers need to keep them going. We were founded on this idea in 1964, and it remains our guiding principle more than 40 years later: "Clean Places, Friendly Faces".
Love's has been at the forefront of the convenience store and travel center industry for more than three decades. We were among the first to combine self-service gasoline with grocery items, offer fresh deli sandwiches, add quick-service restaurants, and sell gift and novelty items. Today, we continue that spirit of innovation by adding Truck Tire Care centers and roadside assistance to our Travel Stops.
Who We Are Looking For
Love’s is looking for natural-born leaders, technicians, operators, and customer service team members. The skills and structure you bring from your military experience will strongly connect with Love’s fast-paced, multi-faceted and customer-focused work environment. Your ability to think strategically and execute tactically also translates well with our Love's team.
Testimonials from Military Team Members at Love’s:
- "After leaving active duty, I missed the brotherhood of the Marine Corps. At Love’s, that Esprit de Corps exists in a civilian setting!" ~ Angela
- "Love’s is like the military in its structure. You know what to do, when to do it and you’re given the guidance and leadership to do it." ~ Charles
- "Love's structure, camaraderie and intensity is very much like the military. They are going to push you further than you knew you were capable of, and they are not going to accept less than your best.” ~Kirk
Should I Apply?
Are you a military veteran or spouse who is looking for a civilian career that provides opportunities for growth and career advancement? Love’s is proud to hire veterans and active-duty service men and women. Leadership, strategy development and teamwork are the foundation for Love’s success, and we want your military experience to help you succeed in your career. Apply with Love’s today to take that next step in your journey.
What Happens After I Apply?
Once you click ‘Apply Now’, Love’s will receive a notification with your information. In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile. Once Love’s reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
How to Win An Interview
1. Review the job description.
2. Review the company website. Know their mission and values. What do they do? What are their products?
3. Prepare a few questions to ask on your interview.
4. Prepare to discuss your background and how it translates to the position.
5. Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!