Museum Attendant | Harvard University Art Museums - Military Veterans

Job Summary Serves as a front-line provider of customer service and museum information to the Harvard community and the visiting public. Provides support for all Harvard Art Museums Security operations including the monitoring of all museum spaces to ensure safe and reliable access and egress as well as the enforcement of museum rules and regulations. Position Description Duties and Responsibilities: Under the direction of the Security Manager, provides protection of the visitors, staff and collections of the Harvard Art Museums. Patrols the galleries and responds to object alarms. Maintains surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display. Provides services to visitors and colleagues; e.g. answers questions, gives directions, refers to other sources of information (i.e. Visitor Services) when appropriate. Keeps informed of all museum programming and events in order to better answer visitor questions. Seeks to minimize or contain conflict, and engages Security Manager when needed and as instructed. Enforces policies related to conduct of museum visitors, as directed. Controls and monitors access and egress points of the building. Performs the duties of escort into restricted areas of the Harvard Art Museums as directed. Acts in a calm and decisive manner in assisting in the evacuation of the public and staff from the building during fire alarms or other emergencies. Completes incident reports as necessary and submits such report to the Security Manager. Performs daily inspections of galleries,