Processing Service Representative - Military Veterans

Office Location is: Phoenix, Arizona

As a Processing Service Representative, you will be part of a diverse team accountable for processing customer accounts and contributing to the achievement of team, branch and corporate goals related to profit, growth, retention, rate, service, and producer/client relations. The main function of a Processing Service Representative is to rate, book, and issue insurance policies for their line of business within a fast-paced, deadline-oriented environment.

Job Responsibilities include:

• Processing assigned work orders according to defined workflows and guidelines to deliver a quality product and internal customer service.
• Ability to balance both quality and productivity expectations within a high-volume transactional work environment to help meet business and customer service demands.
• Ensure that all policy documentation is complete, accurate, and complies with company policy.
• Critical Communications with our business partners in the field to meet customer requirements and ensure a good quality product.

• Excellent written and verbal communication skills.
• Strong attention to detail with delivering a good quality product at the forefront.
• Ability to handle a high volume of work in a fast-paced, deadline-oriented environment.
• Proven desk and time management with multi-tasking and prioritizing.
• Effectively follow workflow and assess information to make sound decision with basic computer skills including knowledge of Microsoft Office Word and Excel.
  
  Education/Experience:
• High school diploma.
• 1-3 years' experience of relevant customer service experience.
• Prior insurance and/or customer service experience a plus.