Business and Reporting Analyst | University of Chicago (UC) - Military Veterans

Location: Chicago, IL Job Description: Maintains relationships with central and academic administrative leaders, including face-to-face meetings, to ensure service expectations are met and/or identify opportunities for continuous improvement. Staffs and attends Service Delivery Network Governance convenings, ensuring decisions are translated into action plans, leading to intended outcomes. Creates KPIs and evaluates metrics to evaluate process and service performance, and coordinates with OE team leaders to identify, implement, and track remediation actions. Develops analytical models to identify trends to improve the customer experience, and helps to ensure/improve the overall quality of OE service delivery. Participates in ongoing review, audit, and reporting process of service delivery performance. Develops project charters outlining the value proposition for each continuous improvement project, prioritizes and creates implementation plans, and seeks approval through OE established governance committees. Develops optimization strategies. Ensures solutions meet business needs and requirements. Coordinates with OE teams, central and academic divisions, throughout the lifecycle of each improvement initiative. Regularly examines data reports to locate and resolve mistakes throughout. Accurately analyzes and collects data for various types of business reports. Creates basic business reports that provide insight into key data points. Communicates the results of data analysis in written and verbal form to leadership. Designs, builds, and maintains basic functional visualizations (reports and dashboards). Profiles data and document objects, business rules, and caveats. Performs and documents data analysis, data validation, and data mapping/design. Participates in requirements analysis for campus client and functional center specialist data needs. Analyzes operational, performance, and compliance reporting. Helps interpret metrics to identify trends and coordinates with team leaders to assist implementing and tracking changes. Performs other related work as needed. Preferred Qualifications Education: Graduate degree in data science, statistics, public policy, business, analytics or a related field. Experience: Working with multiple administrative or support functions within a complex organization, especially an academic setting. Background and/or education in a financial environment or field. Technical Skills or Knowledge: Oracle Fusion Cloud Financials reporting and data structure. Workday HCM, Payroll, Time and Applicants. Understanding of chart of accounts, general ledger, financial reports, accounts payable, accounts receivables, budgeting and grants. Understand the ERP functional configuration to speak a functional users language. Proficiency with analysis of financial, human capital, and business process data. Preferred Competencies Listen and accurately capture others' expectations, ideas, and concerns. Raise issues and push to ensure that the 'right thing' is done despite potential consequences. Analyze client needs through soliciting, evaluating, and acting upon client feedback. Coordinate with other internal units to deliver seamless service to clients. Develop close working relationships with clients (e.g., trusted advisor). Keep the end in mind when dealing with differences in perspective. Manage individual and team assignments to deliver a defined outcome. Manage competing priorities, work simultaneously on multiple initiatives, and meet deadlines. Participate as a team player and positively influence a group. Generate clear/realistic estimates, plans and schedules that helps others understand what needs to be done. Demonstrated ability to utilize spreadsheet software and analyze data. Interpret financial data, produce reports, and present statistical information. Adopt methods and tools or reuse proven work to improve productivity and quality. Excellent written and verbal communication skills. High comfort level with performing quantitative analysis, including accuracy and attention to detail. Critical thinking and problem-solving skills. Excellent organizational skills, adaptability to change, and deadline driven orientation. Work independently, as well as part of a team. Skills in process mapping / business process reengineering. Foster collaboration and partner with others. Proven record of acting on guidance or recommendations to improve service quality. Clear focus on client service. Successfully complete initiatives supported by rigorous analytics. Proven record of working independently, exercising sound judgment, and taking ownership and initiative with minimal direction when needed. Application Documents Resume/CV (required) Cover Letter (required) The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form. The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.