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Endpoint System Administrator - Simmons University | 37742 - Military Veterans

at HERC - New England

JOB SUMMARY This position is responsible for intermediate level systems administration for endpoints and related services including Windows and macOS workstations; mobile device management; workstation and application virtualization (VMware Horizon); Active Directory integration; enterprise lifecycle management (BigFix), application management and administration; endpoint configuration management; automation and scripting; application packaging; patch management; endpoint security management; mobile device integration; remote software distribution; remote support; asset management; operating system migration; virtualization; hosted desktop/applications; endpoint backup; testing; and deployment.ESSENTIAL JOB FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.System administration for: Windows and macOS endpoints; enterprise lifecycle and configuration management platform; asset management; software provisioning; patch management; endpoint security solutions; endpoint backup; and associated utilities.Design, development, testing, automation, deployment, and support of enterprise lifecycle management solutions for the following platforms: Mac and Windows workstation, lab computing, hosted computing, virtualized desktop and application computing, mobile device management, software distribution, and enterprise configuration management.Project implementation for enterprise lifecycle management functions (e.g. software deployment, security enhancement, and OS migrations.)Documentation, training, research, and mentoring on technical solutions for technology staff to improve efficiency and quality of technology service delivery and supportSuccessfully diagnose and resolve hardware and software issues on all desktops, laptops, tablets and mobile devicesWork with Infrastructure team on the implementation of policies and desktop securityREQUIRED QUALIFICATIONSBachelor?s degree requiredMinimum of three years related work experienceExpert knowledge of current and prior versions of Microsoft and Apple operating systemsExperience with Active Directory and policy administration; Windows and macOS scripting languagesKnowledge of ITIL fundamentals, ability to work independently and take initiative with minimal direction, emphasis on customer service and a strong desire to help othersFundamental understanding of common networking protocolsBasic scripting skills (e.g. PowerShell, Batch, Bash, Python)PREFERRED QUALIFICATIONSKnowledge or experience using OS deployment tools e.g. WDS, MDM (JAMF and Intune); systems management tools e.g. BigFix, SCCM, Microsoft Endpoint Manager, or similarExperience packaging applications for Windows and Mac environmentsCOMPETENCIESAbility to identify and resolve/redirect problems or issues to determine the course of actionAbility to exercise discretion and handle sensitive situations with diplomacy and composure. May include handling confidential informationWorks well in a team environment and collaborates with all level of staff for successful outcomesStrong communications skills and the ability to exchange information in a clear and effective mannerDemonstrated ability to develop effective written communications and oral presentationsBasic knowledge of project managementSolid problem solving and time management skillsWORK ENVIRONMENT & CONDITIONS/PHYSICAL DEMANDSTypical office environmentSedentary work with walking or standing required occasionallyHearing, talking, reaching, grasping, and repetitive motionsFlexibility to work some weekends and nights as neededFlexibility to work as needed according to business needsTo apply, please submit: ResumeCover LetterSalary GradeS07

Boston, MA

HERC - New England

The Higher Education Recruitment Consortium (HERC) is a national nonprofit network of higher education and affiliated employers, committed to institutional collaboration, creating diverse workplaces, and assisting dual career couples. Searching for a job in higher ed? Our job board hosts over 30,000 faculty and staff jobs at workplaces that value diversity, equity, and inclusion. Set up your job seeker account today at: For our member institutions, we offer recruitment and retention resources, vibrant regional networks, and a new online community of practice, HERConnect. All of our resources can help you advance inclusive excellence at your institution.

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