Dispatcher/Operations

Coach USA - Atlanta, GA

Coach USA of Atlanta, GA is seeking a full time Dispatcher. Dispatchers ensure quality service by scheduling and routing drivers as well as handling customer calls in a fast-paced environment. Must have computer experience, excellent customer service skills. We offer competitive pay and benefits.

Essential Functions:

Ensure that each Operator is prepared for, has the proper instruction, paperwork and advances for given assignment
Confirm that the equipment assigned to the driver is prepared for the assignment
Inform Operators what their daily assignments are
Maintain adequate equipment to accommodate the daily Dispatch schedule
Communicate and monitor the maintenance department regarding all road call situations
Monitor Operator behavior and assignments in accordance with DOT laws and regulations
Responsible for the execution, completion and follow through Verify hours of all mandatory daily paperwork and forms
Resolving and/or assisting customer service issues
Verify Hours of Service availability and Fit for Duty requirements
Visual inspection of license, medical card and hours of service
Arrange per diem, hotel accommodations
Audits work tickets against dispatch day sheet/schedule
Completes “out of service” reports
Completes daily “equipment inventory” reports
Posts bids/schedules/charters
Reports compliance and company policy issues to Dispatch Supervisor
Recommends disciplinary action when appropriate
Transfer and receive information from shift to shift

Required Qualifications:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to write routine reports and correspondence
Ability to effectively present information ion one-on-one and small group situations to customers, clients and other employees
Ability to add, subtract, multiple and divide in all units of measure
Ability to solve practical problems
Ability to maintain employee morale and loyalty with diverse workforce.
Knowledge of Microsoft Office Suite
Excellent people skills and communication skills
Commercial Driver’s License preferred with “P” and Air Brake endorsement or must qualify for the this certification

Coach USA, INC. would love to discuss your qualifications for this position.
To learn more about your next big career change! APPLY NOW!

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

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