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EOP Transition Support Program Coordinator - Military Veterans

at San Jose State University


Job Summary

Performs duties under general supervision of the Interim Director of the Educational Opportunity Program and in collaboration with departments within the university, the EOP Transition Support Programs Coordinator will be responsible for managing innovative programs of transition and retention for educationally and economically disadvantaged students. This position is responsible for development, operation, and overall facilitation of EOP mentoring programs including I Can I Will, New Student Mentors, Academic Coaching for Educational Success and Summer Bridge.


Key Responsibilities

  • Coordinate EOP mentoring programs such as: New Student Mentors (NSM), I Can I Will (ICIW), and Academic Coaching for Educational Success (ACES) or other mentoring programs.
  • Develop and maintain necessary tracking and assessment for the progress and retention of students in the mentor programs.
  • Coordinate hiring, training, and supervision of all mentors in collaboration with Assistant Director for Training & Assessment.
  • Provide ongoing developmental training and support for mentors.
  • Conduct mentor-to-mentee matching of all program participants.
  • Manage student mentors performance.
  • Serve as an advocate for mentor program participants throughout the first academic year. 
  • Plan, prepare, implement, and evaluate procedures and activities related to the Summer Bridge program.
  • Create job descriptions, interview candidates, coordinate hiring and the work of all Summer Bridge temporary professional staff/interns and peer educators.
  • Provide training and supervision to temporary professional staff/interns and peer educators in collaboration with the Assistant Director for Training & Assessment.
  • Act as liaison for student participants and parents, serving as a role model and educator.
  • Interpret and explain university academic regulations and guidelines for students and connect the student to the appropriate resource/person if further action is needed.
  • Develop and maintain necessary tracking and assessment for the progress and retention of students in the Summer Bridge program.
  • Serve as additional support resource to Summer Bridge participants throughout their summer transitional experience.
  • Collaborate with appropriate campus units including SOAR, Academic Prep Programs, Housing, and within EOP.
  • Coordinate special projects and events related to transition and support programs, transition in and out of the university including but not limited to EOP First Contact, Admitted Spartan Day, Alumni Connect, and other projects related to transitions.


Knowledge, Skills & Abilities

  • Thorough knowledge of methods, procedures and practices; English grammar, business writing, punctuation and spelling.
  • Ability to compose and appropriately format correspondence and reports.
  • Working knowledge of software applications: Google Suite, Navigate, and other database management systems.
  • Ability to perform accurately in a detail-oriented environment.
  • Ability to handle multiple work priorities, organize and plan work and projects.
  • Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
  • Strong oral communication skills. Must possess excellent customer service and public relations skills.
  • Ability to learn non-resident tuition policies including AB540; ability to acquire and apply knowledge of disability resources and admissions requirements.
  • Ability to use initiative and resourcefulness in planning and evaluating program services, and to explain, interpret and apply a wide variety of rules and regulations related to admission, residence, registration, and general education requirements.
  • Demonstrated ability to interact with potential students, parents, high school and community college staff on a one-on-one basis and in-group settings.
  • Thorough knowledge of the principles of individual and group behavior.
  • Ability to plan and conduct workshops, and make presentations. Ability to market and recruit students for San Jose State University.
  • Ability to work independently and in a team setting.
  • Ability to advise students individually or in groups on complex student-related matters; ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
  • Ability to establish and maintain effective, cooperative and harmonious working relationships in circumstances that involve the denial of requests or the necessity to persuade others to consider a different point of view.


Required Qualifications

  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related
  • Three years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.


Preferred Qualifications

  • Master's degree in Educational Counseling, Social Work, Sociology, Psychology, or related field.
  • 2-3 years of experience in transition, mentor, and/or summer transition programs.
  • Prior experience managing a budget.
  • Prior experience working with First Generation students in a higher education environment.
  • Academic advising experience.



Classification: Student Services Professional III
Anticipated Hiring Range: $5,025/month - $5,453/month
CSU Salary Range: $5,025/month - $7,159/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: March 10, 2023 through March 26, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


San Jose, CA

San Jose State University

San Jose State is conveniently located on 154 acres in downtown San José, midway between San Francisco and the Monterey/Carmel area at the sunny southern end of San Francisco Bay, and is easily accessible from area freeways.

From its beginnings as a normal school that trained teachers for the developing frontier, SJSU has matured into a metropolitan university offering more than 134 bachelor's and master's degrees with 110 concentrations.

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