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Managing Director of Undergraduate Advising & Success Center and College for Professional and Global Education Student Success Center - Military Veterans

at San Jose State University


Job Summary

Reporting to and receiving work lead direction from the Associate Vice Provost of Undergraduate Advising & Success (AVP UAS), the Managing Director of the Undergraduate Advising and Success Center (UASC) and College of Professional and Global Education Student Success Center (CPGE) is responsible for leading and developing two teams of staff to ensure that the success centers provide holistic advising and appropriate referrals to campus support services to support the university’s retention and equity goals. The Managing Director is responsible for implementing initiatives of the AVP, in conjunction with Undergraduate Education and CPGE, as needed. The Director is responsible for managing and directing the operations of the centers, including assigning duties to advisors and managing challenging or complex student issues. The managing director works with the AVP to develop and implement programs that support high priority populations including historically excluded students, diverse students, and students who are in academic jeopardy. A significant responsibility of the director is to implement the use of campus technology solutions, to provide analytics related to staff and Center effectiveness. In collaboration with the AVP UAS, the Managing Director develops and delivers training for the advising community. The Managing Director is the link between the centers and other campus resources and maintains strong working relationships with a wide range of stakeholders including students, staff, faculty, and community partners.


Key Responsibilities

  •  Responsible for the day-to-day operations of the UASC and CPGE success centers
  • Prepare reports and other materials for AVP related to UASC/CPGE performance and staff performance
  • In coordination with the AVP, develop an annual budget and forecast expenses
  • Identify, develop and implement Student Success programs
  • Work with AVP and Center Directors to update onboarding programs for new advisors


Knowledge, Skills & Abilities

  • Strong oral and written communication skills
  • Knowledge of methods for academic advising assessment and evaluation
  • Ability to inspire, motivate and lead a highly professional team of advisors to achieve high level of performance on student success metrics
  • Ability to design and implement enhancements to improve the efficiency and quality of advising service
  • Ability to design and implement training for the advising community


Required Qualifications

  • Master’s degree
  • Five years progressively responsible experience
  • Experience in hiring and supervision
  • Experience developing student programs
  • Experience developing and delivering training or professional development programs
  • Demonstrated experience working with a diverse populations of students


Preferred Qualifications

  • Earned doctorate in social sciences, counseling or education
  • Experience managing a professional staff that is unionized
  • Experience managing diverse teams and stakeholders
  • Experience managing a budget
  • Experience or knowledge of regional, public broad access institutions
  • Experience using Peoplesoft, EAB, or demonstrated ability to learn educational software



Classification: Administrator II
Anticipated Hiring Range: $8,335/month - $9,987/month

CSU Salary Range: $4,583/month - $14,713/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.



Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: March 3, 2023 through March 19, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at



Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


San Jose, CA

San Jose State University

San Jose State is conveniently located on 154 acres in downtown San José, midway between San Francisco and the Monterey/Carmel area at the sunny southern end of San Francisco Bay, and is easily accessible from area freeways.

From its beginnings as a normal school that trained teachers for the developing frontier, SJSU has matured into a metropolitan university offering more than 134 bachelor's and master's degrees with 110 concentrations.

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