HERO Shift Lead (Military & Veterans) - Military Veterans
HERO Shift Lead (Military & Veterans)
Job ID 1120414BR
- Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Responsible for holding store keys to open and close without management as necessary.
- Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
- Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
- Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
- Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
- Assist with ensuring the Outdate program is followed with team members.
- Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
- Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Assist at Pharmacy out window as requested.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Responsible for bag checks of team members before leaving the store.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Attends training and completes PPLs requested by Manager.
- Obtains and maintains valid PTCB certification or pharmacy license as required by state.
- Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
- Reports disciplinary issues and customer complaints to management.
- One year of prior leadership, supervisory, or retail key holder work experience.
- At least one year of leadership experience in the Military with a rank of E4-E6 (Army/Navy/Air Force/Coast Guard); E3-E6 (Marine Corp).
- Willingness to work flexible schedule, including evening and weekend hours.
- Prefer the knowledge of store inventory control.
An Equal Opportunity Employer, including disability/veterans.
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LIFE AT WALGREENS
No matter where you are, life at Walgreens is driven by a culture of helping others. From our store aisles and warehouses to our HQ and technology hub, there’s a spirit of excitement and innovation everywhere you look. A career at Walgreens means joining a company that’s been dedicated to our customers and the communities we serve for over 120 years.
RED, WHITE, AND BLUE ARE OUR COLORS TOO!
We’ve made a big commitment to hiring veterans for our team. But this is more than just a pledge. We’re backing it up with the kinds of things you need to successfully transition into the next stage of your career – like training, educational opportunities and support. After all, we’re counting on you to help the thousands of people we serve in our communities. So, you can count on us every step of the way.
Our HERO Program (Helping Veterans with Educational and Retail Opportunities) – created specifically for those who have served – can set you on a path to store management. Whether you join our team as a shift lead, emerging store manager, pharmacy operations manager or store manager unassigned, you’ll get the tools and support to succeed, including on-the-job training, mentorship, Walgreens University courses and instructor-led workshops.
GET YOUR BACHELORS DEGREE, AND REACH YOUR EDUCATIONAL GOALS
As a veteran in our HERO program, you can earn your bachelor’s degree through our educational partner, Southern New Hampshire University (SNHU). SNHU is approved for VA educational benefits and accepts transfer credits from prior education and your military training. You’ll even get exclusive tuition savings and you can work toward your degree in flexible eight-week terms with support from a dedicated team of advisors with experience in every branch of the military.