Sales and Service Manager | University of California San Diego - Military Veterans

A cover letter is required for a complete application packet. UCSD Layoff from Career Appointment : Apply by 02/28/2023 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 03/09/2023. Eligible Special Selection clients should contact their Disability Counselor for assistance. This recruitment will remain open until filled. Candidates who apply by 3/9/2023 will be given priority consideration. DESCRIPTION The Sales and Service Manager will provide daily management and leadership to multiple divisions of Parking Services (PS) including Campus Parking/Permit Sales, Campus Curbside and Lost and Found. Conduct responsible and complex analysis for multiple administrative operational units of PS to identify business opportunities and recommend new fiscal, administrative and operations methods, policies, procedures, and practices that apply campus-wide and/or University-wide and that lead to major changes to parking pricing strategies, purchase methods, service delivery, and/or complex cash and permit management. Serve as key advisor to the Parking Director in matters of $20 Million annual revenue collection, revenue controls and auditable processes in full compliance with BUS-49. Direct complex analysis and reconciliation processes between PS' parking access and revenue control system (T2 Flex) and Auxiliary reporting sources. Responsible for the safekeeping, accounting and auditing of $2 Million annual permit inventory and $5,000 daily change fund. Provide analysis and recommendations in the development and modification of computer programs and databases created and/or implemented for PS permit sales and cash collection functions. Work with the Parking Director and Information Technology Services (ITS) to articulate operational and systems needs, test software and new technologies to evaluate customer service impact and overall system performance. Manage sales operational activities and provide supervision for the Commuter and Visitor Information back office administration staff. Monitor proper functioning of business support systems such as Point of Sale, ParkMobile codes and Paystation coupon code systems for Transportation Services. The Sales and Service Manager will use skills as a seasoned and experienced administrative operations professional to manage, plan and administer the operations of a small to mid-sized department or organizational unit with limited scope. Perform short- and long-term planning for the organization. Demonstrate good judgment in selecting methods and techniques for obtaining solutions. May work evenings and weekends as operationally necessary. QUALIFICATIONS Demonstrated management experience in planning, analyzing, coordinating and supervising diverse programs and services in a large-scale and complex environment. Thorough knowledge of rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and/or personnel management. Thorough knowledge of financial analysis and reporting techniques, and/or human resources policies and procedures for Staff employees. Strong management and supervisory background. Skilled in recruiting, interviewing, training, evaluating performance, creatively recognizing and rewarding excellent performance and identifying and implementing disciplinary actions as needed. Previous experience developing and implementing training programs. Ability to assess knowledge, skills, and abilities of personnel sufficient to achieve high organizational productivity and meet goals. Experience and extensive knowledge of internal controls and cash handling methods as practiced in banking or other similar cashiering environments. Experience interpreting and following internal control procedures and cashiering policies and procedures. Proven knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines. Strong writing, general research and comprehension skills with the ability to identify appropriate information resources and to understand and interpret complex data, material, and documents. Demonstrated knowledge of data security and privacy requirements, including FERPA (Family Educational Rights and Privacy Act), the California Information Practices Act and PCI Compliance. Demonstrated ability to coordinate and chair meetings and make presentations to provide a variety of information on tran