Sales Professional - Military Veterans
at Service Corporation International
Our associates celebrate lives. We celebrate our associates.
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Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
+ Holds self-accountable for prospecting a minimum of 1-2 hours each day
+ Obtains referrals from families served by the location
+ Networks and builds community and civic relationships
+ Explains and presents presentations to families served and referred families
+ Maintains and tracks activity levels to ensure productivity
Build Rel a tion s hi ps with Families
+ Responds to client inquiries in a timely, respectful, sensitive and professional manner
+ Connects with families through listening, honest communication and genuine concern
+ Develops an understanding of each family’s unique needs and offers solutions that provide value to them
+ Stays in touch with families to ensure satisfaction
+ Prepares for all appointments and performs all procedures with professionalism and attention to detail
+ Follows through on all customer problems and requests
+ Builds trust-based relationships to earn the right to ask for referrals
+ Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
+ Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
+ Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
+ Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
+ Shares family concerns with rest of the SCI team
MINIMUM REQU I R EM E N TS
+ High school diploma or equivalent
+ 1-2 years of college or an equivalent of education and experience
+ High school equivalency and 1-2 years of college or an equivalent of education and experience
+ 1-2 years of customer service or sales industry experience preferred
+ Current state/province issued driver’s license with an acceptable driving record
+ Insurance license if required by state/province law and as prescribed by each state board
Knowledge, Skills and Abilitie s
+ Must be able to pass the Company’s internal presentation certification within thirty days of hire
+ Ability to work a number of evenings and or weekends every month
+ Ability to drive frequently
+ Ability to obtain and maintain an insurance license if required by state/province
+ Flexible hours but, at times must have the ability to work up to 12 hours in a day
+ Ability to treat others with empathy and respect
+ Knowledge of computers and some software
+ Customer service skills
Postal Code: 40218
Category (Portal Searching): Sales
Job Location: US-KY - Louisville
Job Profile ID: S00070
Time Type: Full time
Location Name: Resthaven Memorial Park
We’re more than North America’s largest single provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 25,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
Service Corporation International is dedicated to compassionately supporting families at difficult times, celebrating the significance of lives that have been lived, and preserving memories that transcend generations, with dignity and honor.
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.