Commercial Contracts Specialist - Military Veterans
This position will be responsible for supporting the commercial business sales and operating units in the successful implementation and management of service agreements with commercial customers. This position is responsible for the control of commercial contracts including, but not limited to, the development, auditing, validation, implementation, management, maintenance, administration and recordation of commercial contracts entered into between Charter and commercial customers and/or property owners in compliance with company guidelines.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Support commercial sales team and operating units in all aspects of contractual issues, interfacing with all levels of the organization, corporate legal and outside parties as necessary
Review and revise the processes for management and maintenance of commercial contracts administration utilizing sales entry/tracking and scanning document retention (SalesForce and OnBase) tools to ensure management has reports to measure customer service period and provide feedback on existing reports and databases and make assessments or recommendations as requested
Assist when requested negotiations with customers or property owners
Preparation and/or review of various customer communications related to contracts and services such as proposals, letters and other client correspondence
Establish and implement policy and practices for notarization and recordation of contracts, easements, memorandum and other recordable instruments
Audit process for submitting, tracking, validating and monitoring the proper execution and notarization of all contracts presented to Charter's authorized signatory for commercial agreements
Advise when requested regarding any financial analysis for items such as ROI Models, budget preparation and forecasting
Create a permanent file cover form and process for each large business new ‘non-standard' contract to ensure timely dissemination of key contract terms and conditions to impacted internal departments
Develop, document and implement policy for actions related to contract violations or termination of service agreements
Responsible for requesting and securing Certificates of Insurance from Corporate as needed and forwarding a copy to client
Track and ensure resolution of any escalated contractual issues that impact our client relationships
Corresponding and maintaining relationships with clients and their utility consultants
Provide general assistance to management and field personnel (AEs, ACs, MAAs) as required including ongoing coaching, and training of such personnel to insure contract process compliance
Perform other duties as requested by supervisor
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated knowledge of Microsoft Office applications required, e.g. Excel, Word and PowerPoint
Knowledge of business contracts construction, reviewing and drafting
Demonstrated verbal and written communication skills required
Ability to interact proficiency with peers, clients and other professionals
Ability to initiate and bring closure to negotiations at an executive level is essential
Ability to exercise accurate business judgment
Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers
Strong analytical and financial ability, strong organizational skills
Ability to prioritize assignments according to timelines and importance of task
Ability to maintain poise and professional demeanor in stressful situations
4-year college degree in business or equivalent Industry or contract experience
Required Related Work Experience and Number of Years
Experience with contract negotiations, contract drafting and review - 3+
Experience, preferably in the communications industry - 2+
Experience working with property management/real estate - 2+
Experience with regulatory issues in telecommunications a plus - 3+
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At Spectrum, we take pride in being named one of Forbes’ Best Employers for Veterans. Almost one in ten employees at Spectrum have a relationship with the U.S. Military in a wide variety of careers across our 41-state footprint. Our connection to transitioning service members, veterans, guard, and reservists, as well as members of the military spouse community, is strong.
We do this through a broad range of efforts to recruit, train, and retain veterans and military spouses including:
· Nationally Certified Broadband Field Technician Apprenticeship Program: This post-hire opportunity allows eligible Veterans to receive GI Bill Benefits in addition to their Compensation and Benefits.
· Partnerships with the following: Military bases and veterans' organizations, Hiring our Heroes, Centurion Military Alliance, Wounded Warrior Project, Paralyzed Veterans of America and Military Spouse Employment Partnership.
· Veteran-focused Business Resource Group: This group assembles veteran employees who have shared characteristics and life experiences with a focus on professional development and recruiting talent.
· Plus, we have a dedicated Military Talent Attraction Team.
We aim to foster an inclusive culture and workplace where each and every person is empowered to bring their best ideas, helping us better serve our customers and make an impact in our communities. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Some of our top career opportunities include:
· Human Resources
· Project Management
· Network Engineering
· Physical Security
· Customer Service/Contact Center
· Field Technician
· Summer Intern (Active Students, Rising Jr. or above)
Here, employees don't just have jobs, they build careers. We hope that you will consider all that Spectrum has to offer. To learn more about some of the ways that we invest in our employees, visit our compensation and benefits page: jobs.spectrum.com/total-rewards
You can also visit our dedicated Military Careers Page today to find support and resources that are specific to the military community and a list of our current openings at Spectrum: jobs.spectrum.com/military-recruiting
Spectrum, owned by Charter Communications, Inc., is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.