Field Service Technician - Military Veterans

Now Hiring: Field Service Technician

Location: Albuquerque, NM (Must Reside Locally)

Employment Type: Full-Time

Pay Rate: $29.00 – $33.00 per hour (DOE)

Join Our Team at Quest International

Quest International is seeking a highly motivated and skilled Field Service Technician to join our dynamic team. This is an exciting opportunity for individuals who thrive in a fast-paced, customer-focused environment and are passionate about providing exceptional technical support within the medical and industrial imaging, computing, and IT industries.

Position Summary

As a Field Service Technician, you will be responsible for product installations, preventative maintenance, and corrective repairs on A/V equipment in a medical environment. The ideal candidate is customer-focused, flexible, and possesses strong technical acumen.

Key Responsibilities

• Perform product installations and scheduled maintenance on A/V systems.
• Troubleshoot and resolve technical issues efficiently and effectively.
• Provide phone support to clients and fellow technicians as needed.
• Coordinate service availability with operating rooms and accommodate flexible working hours, including after-hours service when required.
• Maintain a high level of customer service and professionalism in all interactions.
• Travel locally up to 80% and out-of-state up to 20% (home on weekends).

Required Skills & Qualifications

• Strong understanding of cable media types (Coax, HDMI, USB, Cat5/6, etc.).
• Experience in servicing electro-mechanical and medical devices.
• Familiarity with AV equipment and control systems, including:
• Audio consoles, power amplifiers, DSPs, video matrix switchers, and video scalers.
• PC interfaces, computer controls, and DVRs.
• Proficient in using service tools such as digital multimeters, vacuum/pressure meters, and frequency counters.
• Capable of physical demands including lifting up to 50 lbs., bending, climbing, and crawling.
• Experience mounting AV equipment (e.g., monitors, speakers).
• Excellent communication and interpersonal skills.
• Strong proficiency in Microsoft Office (Word, Excel).
• Valid driver's license with ability to rent vehicles for travel.

Preferred/Bonus Skills

• A/V and CCTV experience.
• CompTIA A+ certification.
• Experience with optical products.
• Familiarity with command line, PowerShell, Active Directory/LDAP, and SQL.
• Understanding of wireless networks (Wi-Fi 802.11 a/b/g/n/ac).
• Experience managing own travel and expenses.