Field Service Technician - Military Veterans

• 1.0 INTRODUCTION

• 1.1 This procedure is to establish the Position Guide for the Field Service Technician for 

WSI ENTERPRISES, INC. 

• 2.0 BASIC FUNCTION 

• 2.1 The primary responsibility of the Field Service Technician is to assist the Field Service Department (Field Service Manager and/or Operations Manager) or their delegate in personally performing field service work as required. Duties include assembling required equipment for each job and reporting its use on their tickets for billing purposes. This position is responsible for meeting the goals established by the Company, and the time frames required by our customers. 

• 3.0 REQUIREMENTS 

• 3.1 Education: 

 Required: High School Graduate or equivalent. 

• 3.2 Licensing/Registration/Certification: 

 Required: Valid Drivers License 

             Required: Ability to be insured through company insurance 

• 3.3 Skills/Knowledge/Abilities: 

• 3.4.1 Ability to communicate customer requirements to supervisor for direction. 

• 3.4.2 Ability to coordinate activities with supervisor with respect to daily responsibilities. 

• 3.4.3 Knowledge sufficient to provide all required information on all required forms, log sheets, and time and job tickets. 

• 3.5 Physical Requirements: 

Body Positions: Sitting, standing and bending. 

Body Movements: Walking, bending, reaching, climbing stairs, lifting, and ability to move around heavy machinery and equipment. Ability to lift up to 100 pounds using correct lifting techniques. 

Body Senses: Adequate vision for reading printed material and completing Company and customer required paperwork. Sufficient hearing for communication at a variety of noise levels. 

• 3.6 Mental Requirements: 

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Mathematics: Basic math skills. 

Language: Ability to communicate clearly with employees, management, customers, vendors, and members of industry. 

Mechanical: Basic understanding of the use and application of tools and equipment.  

• 3.7 This position is regularly exposed to the following conditions: 

• 3.7.1 Long and irregular hours. 

• 3.7.2 Weather and climate conditions encountered in an outside oil field environment. 

• 3.7.3 Exposure to moving mechanical equipment. 

• 3.7.4 Shop environment. 

• 3.7.5 Exposure to a variety of noise levels.
• 4.0 REPORTING RELATIONSHIPS 

• 4.1 The Field Service Technician reports to the Field Service Manager and/or Operations Manager. 

• 5.0 AUTHORITY

• 5.1 The Field Service Technician has the authority, granted by the Field Service Manager and/or Operations Manager; to fulfill the responsibilities of the position within the guidelines established by the company and in accordance with all applicable laws and regulations. 

• 6.0 RESPONSIBILITIES AND DUTIES 

• 6.1 To assist in the efficient operation of Field Service jobs. 

• 6.2 To maintain customer service and quality standards for all products and services provided. 

• 6.3 To follow Company policy with respect to quality control standards. 

• 6.4 To assist in the efficient maintenance of assigned equipment and facilities. 

• 6.5 To assist in ensuring the security of all assigned assets. 

• 6.6 To be available on 24-hour call for field service work according to the department on-call schedule. 

• 6.7 To perform jobs in a timely, responsible and professional manner. 

• 6.8 Be aware of and compliant with the tasks listed on job task sheet. 

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• 6.9 Attend all requested and/or required training and education seminars or classes. 

• 6.10 Call on and maintain relationships with designated customers. 

• 6.11 Pull and help build equipment for field service jobs.  

• 6.12 Complete FSO on location prior to leaving and verify all information from well location sign. Get signature from Company Rep, when possible. 

• 6.13 Turn in daily all required forms, log sheets, and time and job tickets. 

• 6.14 Keep assigned vehicles stocked with required inventory. 

• 6.15 Perform field service work as required in a timely and professional manner. 

• 6.16 Ensure all required job materials and tools are loaded before leaving the shop.  

• 6.17 Communicate the status of ongoing field service jobs to the Shop Manager and/or Operations Manager.  

• 6.18 Assist other field service employees in their jobs to meet the goals established by the Company, and the time frames required by our customers. 

• 6.19 To ensure a safe and healthy environment for all shop and field employees. 

• 6.20 Observe all WSI ENTERPRISES, INC. and customer safety policies and procedures. 

• 6.21 Report all accidents, near misses, and job hazards to the safety department. 

• 6.22 Ensure preventative and required maintenance on assigned company vehicle is completed in a timely manner. 

• 6.23 Ensure preventative and required maintenance on assigned communication devices is completed in a timely manner. 

• 6.24 Maintain a professional appearance, attitude and demeanor at all times. 

• 6.25 To perform all other duties in the best interest of the company or as directed by the Shop Manager and/or Operations Manager. 

7.0 MEASUREMENTS OF PERFORMANCE 

The Field Service Technician will be deemed to be performing in a satisfactory manner if the following have been accomplished: 

• 7.1   Perform Field Service work in a timely and professional manner. 

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• 7.2 Company established quality control guidelines are consistently followed. 

• 7.3   Works well with and is respectful to others in positions of authority. 

• 7.4   Customer service quality standards are consistently met. 

• 7.5   Delivery is executed as scheduled and customer orders are correct. 

• 7.6   Communicates the status of ongoing Field Service jobs to supervisor. 

• 7.7 Responds to cell phone and/or pager in a timely manner. 

• 7.8 Is on time for work and maintains a professional attitude at all times. 

• 7.9 Performs all duties, which need to be performed, even when not directly assigned. 

• 7.10 Respects the confidentiality of Company information. 

• 7.11 Completes FSO on location prior to leaving and verifies all information from well location sign.
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