Field Sales Manager - Military Veterans

The Manager, Field Sales is a fantastic opportunity to flex your leadership skills as you provide leadership and guidance to a highly focused sales team. This team is comprised of field sales representatives that ensures Cox’s high standard of customer service and is driven to meet and exceed sales goals and initiatives.

As the Manager, Field Sales, you will coach, lead, motivate and monitor Field Sales Reps and Third-Party Vendors to achieve goals, metrics and performance through developing sales skills and techniques. You will recommend and implement processes and procedures to increase product penetration through sales to current, former, and prospective residential customers.  Authorized Retailers may include Walmart, Best Buy, Boost Mobile, Local Authorized Dealers & Direct Sales. This role reports directly to the Market Manager of Field Sales.

What You’ll Do:  

• Supervise, train, develop and provide performance feedback to internal/contractor and vendors to achieve all sales and installation goals.
• Serves as business consultant to local dealers to translate strategy into effective operational & sales tactics
• Develops and cultivates long term relationships and serves as key point of contact with Authorized Retailers and National Retailer Management to maximize revenue growth and drive product penetrations
• Responsible for recruiting, hiring, and onboarding new internal/external contractor reports.
• Provide individualized and ongoing in-field coaching and performance evaluations to ensure efficiency and productivity of all team members.
• Maintain quality customer service and customer retention while serving as point of contact for escalated customer concerns.
• Conduct meetings and regular store visits with direct/indirect and vendors, attend and participate in company meetings to remain current on all Cox product information and ensure compliance with all company policies.
• Track and analyze daily activity reports to ensure productivity and contribute to the development of processes to improve efficiency.
• Designs and implements strategies to maximize sales; including but not limited to sales events, competitions, and incentives.
• Conduct performance reviews for all direct reports and develop team members to promote career pathing and succession planning.
• Communicate and support all current and upcoming sales, marketing plans/strategy and new initiatives to all direct reports and develop/manage sales contests and incentives.
• Remain current on competitive intelligence and share data with direct reports and other key business partners.
• May establish and leverage business alliances with key internal and external partners including but not limited to leasing staff to drive PSU growth

What’s In It for You?

Here’s a sneak peek of the benefits you could experience as a Cox employee: 

• A competitive salary and top-notch bonus/incentive plans. 
• A pro-sales culture that honors what salespeople (like you!) contribute to our success. 
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules. 
• Comprehensive healthcare benefits, with multiple options for individuals and families. 
• Generous 401(k) retirement plans with company match. 
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities. 
• Access to financial wellness/planning resources. 

Who You Are:

Minimum

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master’s degree and 1 year of experience; or a Ph.D and up to 1 year of experience
• Safe drivers needed; valid driver’s license required

Preferred

• Recent experience in sales management
• Degree in related discipline (i.e., Marketing, Business, etc.)
• Knowledge of local market with local contacts
• Experience in telecommunications industry desired
• Technical certifications in field desirable
• Experience using Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) in a work setting. 
• Excellent interpersonal, presentation and collaborative skills to work effectively with teams throughout organization 
• State Licensing may be required to sell Home Security