Learning & Development Associate Specialist (Hybrid) - Military Veterans
at CareFirst BlueCross BlueShield
Resp & Qualifications
PURPOSE:
Facilitates training programs to ensure that employees are equipped with the right skills, knowledge/abilities to perform their assigned tasks, strengthen current skills, and acquire new skills to meet current and future business demands. Both virtual Instructor-led and Instructor-led training programs are delivered to maximize reach and impact on the organization.
ESSENTIAL FUNCTIONS:
- Facilitates both virtual instructor-led & instructor-led training that reflect adult learning ideas to build capabilities and drive behavioral change and engage learners.
- Utilizes business trends and post-learning evaluation to improve training content and delivery.
- Contributes to the development and maintenance of training materials.
- Partners with coordinators to maintain scheduling of training courses.
SUPERVISORY RESPONSIBILITY:
Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.
QUALIFICATIONS:
Education Level: Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience: 2 years Experience delivering various training, teaching or adult learning modules to large audiences.
Knowledge, Skills and Abilities (KSAs)
- Knowledge of adult learning delivery methods and principles.
- Knowledge and understanding of learning management systems (LMS).
- Ability to troubleshoot and use video editing software.
- Proficient in Microsoft Office applications.
- Ability to conduct thorough research to uncover insights.
- Ability to analyze, organize and prioritize work while meeting multiple deadlines.
- Skill in talking to others to convey information effectively.
- Ability to maintain effective interpersonal relationships.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Salary Range: $50,040 - $99,385
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Department
Operational Training
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
PeopleSoft/Self Service/Recruiting
Closing Date
Please apply before: 2.13.2025
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
#LI-TJ1
Baltimore, MD
At CareFirst BlueCross BlueShield, we’re building the future of healthcare with the widest coverage and the largest network for medical, dental and vision insurance in Maryland, Washington, D.C. and Northern Virginia. Every day, we make a meaningful difference in the communities where we both live and work. We solve real problems for the people we serve with equal parts empathy and urgency-simplifying the complex, delivering tailored solutions and stepping forward with new ideas. Join an inspired, collaborative team that's building the healthcare experience we want for our families.
CareFirst BlueCross BlueShield is a regional leader in providing health care insurance coverage and related services throughout Maryland, Washington, D.C. and Northern Virginia. In addition to our offices all around the region, we are also hiring subsidiary companies located in Baltimore, MD, Alexandria, VA and Charleston, WV.
CareFirst offers a wide range of diverse opportunities, whether you're a recent college graduate looking for an entry-level position or a seasoned professional in your field. No matter your experience or background, we are looking for new hires to share and develop their skills. Use our job search tool to research current job openings and apply for positions in which you are interested by registering and submitting your resume.