Customer Support Representative - Military Veterans
at Kelly
For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Representative for contract role to work at a premier client in Rochester, NY. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Why you should apply to be a Customer Service Representative:
• 3-month contract (with possibility of extension)
• Pay rate of $22.50 per hour
• Hybrid– 3 days in office
• Opportunity to work with a premier client in Rochester, NY
• Gain more experience in the customer service industry
What’s a typical day as a Customer Service Representative? You’ll be:
• Receiving inbound activity through phone, mail, Internet, or other electronic channels and responding accurately, promptly, and efficiently.
• Responding to consumer inquiries/complaints by composing written documentation and choosing the appropriate letter; achieving department metrics and standards.
• Demonstrating a high level of entry and accuracy while processing product inquiry or complaint information.
• Entering consumer information and documenting the nature of the call into the designated complaint management system. Classifying product complaints and Adverse Events according to the Standard Operating Procedures (SOP) in a highly accurate and timely manner.
• Providing support and technical expertise in the handling of problem resolution, special consumer requests, and technical inquiries.
• Performing follow-up activities as necessary - including call backs, ordering replacements, and sending product retrieval labels and packaging.
• Resolving promotional offer inquiries and complaints by explaining promotional offers, coordinating information with Marketing, and maintaining current information.
• Demonstrating comprehensive knowledge of company products, policies, procedures, and regulatory guidelines, appropriate business procedures, and customer service skills and sound judgment in making critical decisions; supporting product introductions, changes, and discontinuations.
• Actively seeking information from product managers and third-party vendors when appropriate.
• Supporting response to consumer-related issues escalated by Customer Service.
• Meeting acceptable metrics for schedule adherence, call handling, and other areas as determined by management.
This job might be an outstanding fit if you:
• Have a high school diploma and 1 year of customer service experience.
• Have a minimum of 1-2 years of Customer Service experience; a degree is preferred.
• Have experience with computer applications such as Avaya, SharePoint, Salesforce.com, Microsoft Excel, and Web.
• Have excellent communication skills (verbal, phone, and written); including a high level of proficiency in letter composition.
• Are proficient in managing multiple systems and computer applications.
• Have demonstrated proficiency in team functions, including high-level product knowledge and process/procedural management.
• Have strong organizational skills.
• Are able to handle multiple tasks and use good judgment during pressure situations in a fast-paced environment.
• Are able to maintain accuracy, consistency, and quality in a fast-paced environment.
• Collaborate effectively in a small team environment and can work independently when needed.
• Act with urgency to bring resolution to consumer questions/concerns; hold yourself accountable for individual performance and overall contribution to the team.
• Approach tasks with a positive, proactive attitude.
• Are dependable and have consistent attendance.
What happens next:
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today!
#GRACE
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Rochester, NY
Why Kelly - Since 2011 we have placed over 16,000 Veterans
Need More?
Kelly applies targeted recruiting initiatives to the Veterans population (in all stages of transition) by aligning customer defined requirements with military skills and experience. The transition from military to civilian life can be stressful and complex for veterans, and our staff is trained to assist in this transition. Unlike our competition, Kelly places these resources without geographic or industry constraints, offering our customers and our employees greater flexibility. Kelly has a wide variety of local opportunities, for Veterans and their spouses, within our workforce solutions as well as national recruiting programs on behalf of our customers. Kelly’s leading placement opportunities for Veterans are within Information Technology, Engineering, Science, Light Industrial and Call Center.
Our specially trained Veteran recruiters are armed with a number of tools to help Veterans obtain roles that match their potential including skill translation tools, leading Veteran- centric job boards and Veteran/spouse social media networks, among others.
Through Kelly’s vast branch network, we are closely located to the majority of major military installations across the United States. Kelly recruiters participate in onsite and virtual military career fairs as well as advertise through local and national Veteran job boards. In recent years, over 150 Kelly branches have worked directly with their local military installations to recruit spouses and transitioning personnel. These teams not only engages with transitioning talent from local bases, but also have a strong focus on Veterans in areas where the military has identified high Veteran unemployment. This approach ensures that military talent is engaged and shared across the centralized military recruiting team and documented in a centralized database, so that other Kelly locations can benefit from hiring or relocating this valuable pool of talent.
Our focus on military recruiting is a win on multiple levels. Kelly gains top talent with the skills needed to excel; our clients receive the benefit of that talent to help them compete in an ever challenging business landscape; and Veterans receive gainful employment in line with their skills and abilities to ease the transition to the next phase of their lives.
A People Company, Staffing the World
Kelly founded the temporary staffing industry in 1946, and has maintained a leadership position through the years based on a valuable premise: we invest in people. Today that focus benefits our customers wherever they operate around the globe - in a growing number of specialized fields. And we’ll continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs, both locally and worldwide.