DoD SkillBridge Internship: Equipment Service Technician - Military Veterans

Potential locations include: Jacksonville, FL - Houston, TX - San Antonio, TX - Norfolk, VA

Job Task Analysis for Equipment Service and Install Support Technician

1. Complete Onboarding Activities and New Employee Training (32)

• Familiarize with STERIS organizational structure, policies, and procedures. Attend onboarding education sessions related to role, support functions & policies and company orientation, systems and policies.
• Understand the work environment, team practices and resources.

2. Perform Customer relationship building scheduling, communications and follow up activities related to preventative maintenance and repairs, including documentation in business systems (120 hours)

·        Perform Customer-facing activities utilizing One-of-a-Kind Service skills, in the appropriate communication channel, such as scheduling, communicating findings and next steps in a timely effective manner. 

·        Documenting required information in business systems and notifying other internal stakeholders in appropriate communication channels to achieve outcomes.

3. Perform Preventative Maintenance (PM) and Repairs on autoclaves includes travel time (200 hours)

• Assist in performing preventative maintenance on sterilizers under supervision utilizing OJT training, and other support information and resources.
• Perform required record keeping and communications protocol related to preventative maintenance, accurately and timely. 

3. Perform Autoclave Repair, Start Up, Calibration, and basic Troubleshooting, includes travel time (200 hours)

• Assist in diagnosing issues and performing repairs, start up, calibration and basic troubleshooting on autoclaves, under supervision, utilizing OJT and formal training (instructor led, web-based), and field support resources.
• Perform standard record keeping and communications related to diagnosis and repair, accurately and timely.

4. Performs Administrative tasks and reviews Data and Information Sources, under supervision, to inform daily/monthly work planning and to perform administrative and recordkeeping duties. (40 hours)

·        Reviews and interprets data from contractual, PM, service requests, remote monitoring systems to assess actions needed, utilizing available support tools and resources.

·        Accesses contract and other information sources to guide decision work planning and communication with Customer and take appropriate action

6. Performs Inventory management (16 hours)

·        Learns and applies equipment parts inventory management standard protocols, including ordering, returning, reporting and managing inventory levels.

7. Ensures Compliance policies and protocols are followed, including Customer, Regulatory and STERIS Safety, Fleet and Operational Policies and Practices (16 hours)

• Learns and adheres to STERIS and business level policies and process.
• Learns and adheres to role specific federal and state compliance policies and standards
• Learns and adheres to Customer credentialing policies and requirements

8. Employment Skills Professional Development Seminars (18 hours)

• Develop resumes tailored to specific job opportunities.
• Utilize social media for networking and career advancement.
• Build a personal brand for effective job market positioning.
• Master digital tools for targeted job searches and networking.
• Acquire skills for successful job interviews and negotiations.