Desktop Services Executive Support Consultant (INFO SYS ANL 3)

Job Summary

THIS IS AVAILABLE TO EMPLOYEES IN THE DEPARTMENT OF IET-OPERATIONS (Client Success unit) ONLY.

Reporting to the IET Desktop Services Manager, this position provides computer, network and conference room support and consulting services to executives and clients throughout the campus. Work is predominantly performed independently at customer sites including providing occasional after hours and on call support. Analyze, plan, design, develop, test, implement, administer, secure and troubleshoot desktop, laptop, server and hand-held computer systems and PDAs and associated hardware, operating systems and software. Provide advanced email, network and VPN support, integration and consulting services. Provide campus Cyber-Safety and other information technology security support.

To see IET job postings, please visit https://iet.ucdavis.edu/jobs

THIS IS AVAILABLE TO EMPLOYEES IN THE DEPARTMENT OF IET-OPERATIONS (Client Success unit) ONLY.

Apply By Date
12/18/2024 at 11:59pm

Minimum Qualifications
For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

Bachelor's degree in related area and / or equivalent experience / training.

Experience performing needs analyses, system planning, design, procurement, testing, implementation, administration, troubleshooting, problem remediation, documentation and capacity planning for MS OS and environments, including Windows 11/10/8/7 and associated hardware (laptops, desktops, mobile devices).

Experience with Windows networking and filesharing within complex Active Directory environments and administration of high network hardware and software, and SSL VPN appliances.

Experience assessing client needs and expectations to provide technical solutions quickly under pressure.

Proficiency with laptops & desktop systems running Mac OS 14/13/12/11x, iPhones and iPads as well as current iOS versions.

Written and verbal communication skills to plan, write and present project proposals, project plans and status reports and ability to explain technical information to a variety of audiences including non-technical staff.

Preferred Qualifications

Experience with Azure and working with PowerShell, SharePoint and supporting web sites.

Experience with complex switched & routed IP network topologie and using & supporting MS Office 2007 applications, File & Print servers.

Experience installing, configuring, troubleshooting & performing basic maintenance on networked printers, similar hardware devices.

Experience providing technical support to Executives at UC Davis.

Organizational skills to coordinate several activities with strict deadlines, complex scheduling requirements.

Understanding of IP layer-2 & layer-3 network management, routing protocols, DNS & NAC.

Skills to assess computer system security; plan, design & recommend, test, implement, document & maintain operating & application security policies, procedures & practices additionally to maintain anti-virus, personal firewall & similar software security programs.

Skills to integrate computer & network systems with campus middleware services: 'secureweb', LDAP, CAS & campus root Active Directory.

Skills to integrate department applications & systems with the campus' primary administrative applications.

Key Responsibilities

35% - Computer Systems Support and Consulting

25% - Network, Email and VPN Systems Support and Consulting

25% - Executive Support and Consulting

15% - Cyber Security Systems Support and Consulting

Department Overview
The mission of Information and Educational Technology (IET) is to create and support an information technology environment that enhances the ability of the UC Davis community to teach, do research and provide public service. The IET Desktop Services (IETDS) team within IET Operations-Client Success, provides desktop support and engineering for IET and campus clients.

POSITION INFORMATION

Salary or Pay Range: $82,900/yr. - $152,900/yr.

Salary Frequency: Monthly

Salary Grade: Grade 23

UC Job Title: INFO SYS ANL 3

Number of Positions: 1

Appointment Type: Staff: Career

Percentage of Time: 100% Fixed

Shift Hours: M-F, 8-5pm

Location: Davis/Hybrid In-State Only (Required to work onsite 4 days each week, remotely 1 day each week)

Union Representation: 99 - Non-Represented (PPSM)

Benefits Eligible: Yes

Hybrid/Remote/Onsite: This position is hybrid (mix of on-site and remote work)

Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

High quality and low-cost medical plans to choose from to fit your family's needs

UC pays for Dental and Vision insurance premiums for you and your family

Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave

Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

Access to free professional development courses and learning opportunities for personal and professional growth

WorkLife and Wellness programs and resources

On-site Employee Assistance Program including access to free mental health services

Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage

Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles

Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

Standing - Frequent 3 to 6 Hours

Walking - Frequent 3 to 6 Hours

Sitting - Frequent 3 to 6 Hours

Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours

Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours

Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours

Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours

Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours

Bending/Stooping - Occasional Up to 3 Hours

Squatting/Kneeling - Occasional Up to 3 Hours

Twisting - Occasional Up to 3 Hours

Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours

Reaching overhead - Occasional Up to 3 Hours

Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

Loud noise levels - Occasional Up to 3 Hours

Operating motor vehicles and/or equipment - Occasional Up to 3 Hours

Extreme Temperatures - Occasional Up to 3 Hours

Uneven Surfaces or Elevations - Occasional Up to 3 Hours

Mental Demands

Sustained attention and concentration - Frequent 3 to 6 Hours

Complex problem solving/reasoning - Frequent 3 to 6 Hours

Ability to organize & prioritize - Frequent 3 to 6 Hours

Communication skills - Frequent 3 to 6 Hours

Numerical skills - Frequent 3 to 6 Hours

Constant Interaction - Frequent 3 to 6 Hours

Customer/Patient Contact - Frequent 3 to 6 Hours

Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

Due to the mission-critical services provided by this department, this position may work hours other than M-F 8-5, especially in response to system problems. Routinely on-call and a cell phone. Travel between campus and off-campus locations. Work site varies from central campus, Sacramento UCD Medical Center, and at other UC sites. Valid CA driver's license; participate in the Department of Motor Vehicles (DMV) Pull Notice System. Vacation is restricted during peak work periods. Adhere to workplace safety practices, read information communicated about workplace safety, complete required safety training on time, and report any workplace safety issues promptly to their supervisor or the designated safety coordinator.

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements

This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)

Diversity, Equity, Inclusion and Belonging
At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucdavis/EMPLOYEE/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&JobOpeningId=74375&PostingSeq=1&SiteId=7〈uageCd=ENG&FOCUS=Applicant

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

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