Specialist - Residency - Military Veterans

ESSENTIAL JOB FUNCTIONS

Student Support

• Serves as a College Residency Officer, maintaining responsibility for certifying in-state tuition rates for eligible students.
• Monitors students in a temporary/contingent residency status and facilitates updates when appropriate.
• Assists individuals with understanding State of Ohio Residency requirements.
• Works with new and continuing students, gathering information in order to understand and evaluate their individual circumstances regarding Ohio residency and general college policies and procedures.
• Maintains thorough and complete understanding of Ohio Revised Code guidelines related to Ohio residency eligibility, interprets those guidelines relevant College and department policies procedures to ensure compliance and determine best course of action.
• Reviews incoming information and documentation for completeness, evaluates the documentation confirming satisfaction of Ohio Revised Code requirements making the student eligible for in-state tuition, and responds to student in a timely manner.
• Displays technical competence working within the student information system, document management/workflow system, and other electronic tools.
• Conducts outreach and responds to inquiries in-person, via the telephone, and electronically.
• Provides computer navigation support in our lab to students utilizing student portal-related and other electronic tools.
• Assists students with self-serve processing actions including, but not limited to, course drop/adds, making tuition payments, resetting passwords, etc.

• Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring student to appropriate department for further assistance as necessary.
• Interprets and responds to student inquiries in-person, via telephone and electronically regarding residency and related matters such as admissions, financial aid, registration and general college policies and procedures.
• Provides explanation and guidance related to State, College, and department requirements and processes

• Tracks all activities, evaluates their effectiveness, and recommends outreach changes and improvements.
• General duties which may include updating/maintaining the Columbus State residency website, residency application, and residency forms; scanning documents; distributing and processing of mail; updating and ordering forms and various office supplies.
• Maintains confidentiality of student records and other information

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

• Attends all required departmental meetings and trainings.
• Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to the changing needs of the College and business partners.
• Hours may include working outside of a normal workweek schedule on an as-needed basis. ( Work schedule Monday to Friday 8:00 am to 5:00 pm with Occasional Evening(s)/Weekend(s)

• High School Diploma or GED.
• Three (3) years of clerical experience. *An appropriate combination of education, training, coursework, and experience may qualify a candidate.