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SR Patient Service Rep -Maryville - Military Veterans

at BJC HealthCare

Additional Information About the Role

SR Patient Service Rep opportunity with BJC Med Group in Maryville!

  • 40 hours per week
  • Dayshift Monday-Friday 7:45am-4:15pm
  • No weekends or holdays!
  • Epic experience preferred
  • Front Desk

Overview

BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area.

 

Since 1994, BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care.

 

BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas.

 

 

The Heart Care Group is consistently recognized for their exceptional outcomes and patient care and our physician are among the top cardiologists. With experienced, highly respected physicians and caring staff, our practive specializes in superior diagnosis, treatment and prevention of cardiovascular diseases.


Preferred Qualifications

Role Purpose

The Senior Patient Service Representative functions as a subject matter expert on administrative tasks supporting the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as a point of escalation on complex work situations.

 

Responsibilities

  • Handles telephone calls from patients and staff; forwards calls requiring triage.
  • Performs receptionist duties with close attention to detail and professionalism.
  • Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
  • Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
  • Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
  • Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
  • Provides training and support to both new & existing staff.
  • BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
  • Minimum Requirements

    Education

  • High School Diploma or GED
  • Experience

  • 2-5 years
  • Preferred Requirements

    Experience

  • 5-10 years

  • Benefits and Legal Statement

    BJC Total Rewards

    At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

    • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
    • Disability insurance* paid for by BJC
    • Pension Plan/403(b) Plan funded by BJC
    • 401(k) plan with BJC match
    • Tuition Assistance available on first day
    • BJC Institute for Learning and Development
    • Health Care and Dependent Care Flexible Spending Accounts
    • Paid Time Off benefit combines vacation, sick days, holidays and personal time
    • Adoption assistance

    To learn more, go to www.bjctotalrewards.com/Benefits

    Not all benefits apply to all jobs

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

    Maryville, IL

    BJC HealthCare

    BJC HealthCare is one of the largest nonprofit health care organizations in the United States, and is focused on delivering services to residents primarily in the greater St. Louis and southern Illinois regions. With net revenues of $5.5 billion, BJC serves the health care needs of urban, suburban and rural communities and includes 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. As a nonprofit health care organization, BJC is the largest provider of charity care, unreimbursed care and community benefit in Missouri, providing more than $872.4 million in financial assistance, education of health professionals, safety net services and community outreach programs in 2020.

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