Mgr, Customer Rel Mgmt - Military Veterans

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

The Opportunity:

The Senior Project Manager will work with the company's sales representatives, branch managers, customers, and suppliers to define new business opportunities, establish suppliers, establish daily procedures, and integrate new national accounts into Victory's operational systems. Entry level project managers are designated as "Associate" Project Managers and work within close supervision of the director and senior project managers for the first 6-12 months of their employment on solely owned projects. Senior project managers work under minimum supervision, taking full accountability and ownership of their projects.

How you will impact Smurfit Westrock:

• Manage smooth transition of new national accounts to multiple Victory Packaging branches by ensuring SLEAs invoicing requirements are clearly communicated, tax forms and other new customer setup forms (credit approval, W9, taxable/non-taxable...etc.) are completed.
• Manage the communication and implementation of customers' service requirements on a location-by-location basis, as per the contractual obligations. This is attained by utilizing project management practices and working in close relationships between customer sites, local and national level suppliers, national account and local sales and local Victory Packaging branches.
• Understand, implement (train branches on new/changed process) and monitor these changes to business processes that have the potential to impact customer's account (ordering, invoicing and/or payment process)
• Conduct audits for prospective customers and identify opportunities at customer sites that fit the Victory Packaging inventory management program.
• Closely monitor AR levels for existing accounts
• Work closely with other NAX team members, AR department, cash applications and AP department
• Assist the local branches and sales team in projects aimed at improving service levels.

• Tools utilized included executive summaries and analysis.

What you need to succeed:

• Minimum of a bachelor's degree, Master's preferred.

• Must be eligible to work in the United States and/or Mexico without a Visa.

• Minimum of three years' experience consistently excelling in operational, business analysis, or project management roles.
• Bilingual (Spanish/English) a plus

• Must possess excellent written and verbal communication skills.

• Advanced proficiency in Excel and Word.

• Occasional travel - less than 10%.
• Experience using Coupa, Ariba and other third-party systems.
• Experienced in AR and AP.

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

#Victory

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.